jobctl

Fraud Specialist 1

Twilio - Remote - Estonia - original posting ->
Status
Open
Remote policy
Remote
Employment type
Not stated
Salary
Not stated
Categories
Ops (Fraud, Compliance, Biz, Prod, Analyst)
Tech
remote-country
Source
twilio
First observed
2026-08-17 19:42 UTC
Last seen
2026-10-02 11:10 UTC
Source claims posted
2026-08-17 16:36 UTC
Consecutive misses
0 of 3

What the posting says

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

.

See yourself at Twilio

Join the team as Twilio’s next Fraud Operations Specialist.

About the job

This position is needed to help combat fraud and abuse on our communications platform.

We are looking for a curious, analytical and quick thinking individual to join our global Fraud Operations team. This is a full time role, located in Estonia. In this role, you will utilize a variety of tools to prevent, respond and mitigate instances of fraud and abuse across all of our products, protecting our customers and our platform.

Responsibilities

In this role, you’ll:

Investigate cases quickly and efficiently, perform analysis of non compliant traffic to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in fraud investigations

Protect Twilio customers and consumers through ongoing identification of bad actors, fraudulent activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives

Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required (Sunday to Thursday or Tuesday to Saturday 9am-6pm)

Experience working in a fast paced, ambiguous environment, with a strong bias for action

Previous experience in customer service or customer facing role requiring effective and empathetic communication

Desired:

Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools

Basic understanding APIs and related technologies

1-2 years experience working in a queue based/contact center environment

Location

This role will be based remotely in Estonia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Quality

Completeness: 65%
Honesty: 90%

Based on 38 observation(s).

Timeline

  1. *
    #136420 2026-08-17 19:42 UTC
    Published
  2. ~
    #187914 2026-08-19 15:12 UTC
    Modified
    • source_updated_at
      2026-08-17T12:36:50-04:00->2026-08-19T10:26:08-04:00
  3. ~
    #218977 2026-08-20 16:21 UTC
    Modified
    • source_updated_at
      2026-08-19T10:26:08-04:00->2026-08-20T10:25:31-04:00
  4. ~
    #249652 2026-08-21 16:12 UTC
    Modified
    • source_updated_at
      2026-08-20T10:25:31-04:00->2026-08-21T10:26:24-04:00
  5. ~
    #335730 2026-08-24 18:19 UTC
    Modified
    • source_updated_at
      2026-08-21T10:26:24-04:00->2026-08-24T10:27:32-04:00
  6. ~
    #384214 2026-08-26 15:46 UTC
    Modified
    • source_updated_at
      2026-08-24T10:27:32-04:00->2026-08-26T10:25:48-04:00
  7. ~
    #399357 2026-08-27 14:39 UTC
    Modified
    • source_updated_at
      2026-08-26T10:25:48-04:00->2026-08-27T10:26:13-04:00
  8. ~
    #410287 2026-08-28 02:39 UTC
    Modified
    • source_updated_at
      2026-08-27T10:26:13-04:00->2026-08-27T19:32:58-04:00
  9. ~
    #420651 2026-08-28 14:39 UTC
    Modified
    • source_updated_at
      2026-08-27T19:32:58-04:00->2026-08-28T10:25:58-04:00
  10. ~
    #431406 2026-08-29 02:39 UTC
    Modified
    • source_updated_at
      2026-08-28T10:25:58-04:00->2026-08-28T18:58:25-04:00
  11. ~
    #483897 2026-08-31 17:24 UTC
    Modified
    • source_updated_at
      2026-08-28T18:58:25-04:00->2026-08-31T10:25:56-04:00
  12. ~
    #532468 2026-09-02 17:25 UTC
    Modified
    • source_updated_at
      2026-08-31T10:25:56-04:00->2026-09-02T10:24:35-04:00
  13. ~
    #552927 2026-09-03 17:27 UTC
    Modified
    • source_updated_at
      2026-09-02T10:24:35-04:00->2026-09-03T10:25:02-04:00
  14. ~
    #574446 2026-09-04 17:31 UTC
    Modified
    • source_updated_at
      2026-09-03T10:25:02-04:00->2026-09-04T10:24:42-04:00
  15. ~
    #618605 2026-09-07 15:47 UTC
    Modified
    • source_updated_at
      2026-09-04T10:24:42-04:00->2026-09-07T10:24:15-04:00
  16. ~
    #637883 2026-09-08 15:48 UTC
    Modified
    • source_updated_at
      2026-09-07T10:24:15-04:00->2026-09-08T11:42:29-04:00
  17. ~
    #681163 2026-09-10 16:00 UTC
    Modified
    • source_updated_at
      2026-09-08T11:42:29-04:00->2026-09-10T10:25:02-04:00
  18. ~
    #702856 2026-09-11 17:19 UTC
    Modified
    • source_updated_at
      2026-09-10T10:25:02-04:00->2026-09-11T10:26:52-04:00
  19. ~
    #747504 2026-09-14 17:29 UTC
    Modified
    • source_updated_at
      2026-09-11T10:26:52-04:00->2026-09-14T10:28:25-04:00
  20. ~
    #772267 2026-09-15 17:30 UTC
    Modified
    • source_updated_at
      2026-09-14T10:28:25-04:00->2026-09-15T11:56:25-04:00
  21. ~
    #794696 2026-09-16 17:31 UTC
    Modified
    • source_updated_at
      2026-09-15T11:56:25-04:00->2026-09-16T10:27:51-04:00
  22. o
    #813957 2026-09-17 13:33 UTC
    Not seen
    Miss 1 in a row
  23. o
    #816974 2026-09-17 17:41 UTC
    Not seen
    Miss 2 in a row
  24. o
    #821025 2026-09-17 21:42 UTC
    Not seen
    Miss 3 in a row
  25. x
    #821026 2026-09-17 21:42 UTC
    Closed
  26. ^
    #826507 2026-09-18 05:42 UTC
    Reopened
  27. ~
    #826508 2026-09-18 05:42 UTC
    Modified
    • Description
      Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to...->Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to...
    • source_updated_at
      2026-09-16T10:27:51-04:00->2026-09-18T01:06:31-04:00
  28. ~
    #840841 2026-09-18 17:43 UTC
    Modified
    • source_updated_at
      2026-09-18T01:06:31-04:00->2026-09-18T10:26:41-04:00
  29. ~
    #847094 2026-09-18 21:43 UTC
    Modified
    • source_updated_at
      2026-09-18T10:26:41-04:00->2026-09-18T17:23:33-04:00
  30. ~
    #900886 2026-09-21 17:50 UTC
    Modified
    • source_updated_at
      2026-09-18T17:23:33-04:00->2026-09-21T10:29:28-04:00
  31. ~
    #952297 2026-09-23 17:56 UTC
    Modified
    • source_updated_at
      2026-09-21T10:29:28-04:00->2026-09-23T10:27:56-04:00
  32. ~
    #974337 2026-09-24 18:02 UTC
    Modified
    • source_updated_at
      2026-09-23T10:27:56-04:00->2026-09-24T10:30:07-04:00
  33. ~
    #1003078 2026-09-25 18:09 UTC
    Modified
    • source_updated_at
      2026-09-24T10:30:07-04:00->2026-09-25T10:27:53-04:00
  34. ~
    #1050987 2026-09-28 18:26 UTC
    Modified
    • source_updated_at
      2026-09-25T10:27:53-04:00->2026-09-28T10:28:22-04:00
  35. ~
    #1073574 2026-09-29 18:35 UTC
    Modified
    • source_updated_at
      2026-09-28T10:28:22-04:00->2026-09-29T12:13:47-04:00
  36. ~
    #1091849 2026-09-30 14:38 UTC
    Modified
    • source_updated_at
      2026-09-29T12:13:47-04:00->2026-09-30T10:25:39-04:00
  37. ~
    #1114378 2026-10-01 14:48 UTC
    Modified
    • source_updated_at
      2026-09-30T10:25:39-04:00->2026-10-01T10:28:47-04:00
  38. ~
    #1132777 2026-10-02 11:10 UTC
    Modified
    • source_updated_at
      2026-10-01T10:28:47-04:00->2026-10-02T04:18:35-04:00