Guest Communications & Support Officer

Discover your 100% YOU with Beepo!

Position: Guest Communications & Support Officer

Location: Clark, Pampanga

Work setup & shift: Remote| Day Shift

What's in it for you?

Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)

Employee Referral Program

Work Life Balance

JOB DESCRIPTION

Guest Communications & Support Officer

Duties and Responsibilities:

Respond to guest inquiries across online booking platforms and email in a timely and courteous manner.

Provide daily check-in/check-out information and assist guests with their requests.

Communicate booking policies, property amenities, and operational procedures to guests.

Liaise with relevant teams to ensure guest requests and inquiries are addressed efficiently.

Provide after-hours guest support and emergency assistance when required.

Perform other duties assigned by supervisors, primarily related to guest communication and support.

Qualifications and Experience:

At least 1 -2 years' experience in customer service and admin

Experience working with any online booking platforms

Experience in Email Management and strong admin background

Excellent communication skills, both written and verbal

Soft Skills:

High and strong attention to details

Highly organized, empathetic and patient in how you relate to people.

Has initiatives

Problem Solving and Critical thinking skills

Willingness to learn

Excellent time management skills/meet deadlines

Self-confidence and work well in a remote team environment.

Nice to have:

Experience using Airbnb, Booking.com, Expedia, Agoda, etc is a plus

Experience working in a Hospitality Industry is a plus

About Beepo

Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

*Terms and conditions apply

Originally posted on Himalayas