Healthcare Customer Service Representative – Remote in North Carolina

This is a remote position.

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

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Bring your passion and strong product and brand knowledge to recommend upgrades to their health plans

Conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members

Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information

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Requirements

MUST RESIDE IN NORTH CAROLINA

6 months or more of customer service experience

Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)

High school diploma or equivalent

Computer experience

High speed internet (> 15 mbps)

While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)

Benefits

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Base wage range of $16 per hour plus performance bonus opportunities

And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

Originally posted on Himalayas