Implementation Consultant

Location: Remote within Canada Employment

Type: Full-Time (40 hours/week)

About the Role

As an Implementation Consultant, you will play a key role in ensuring customers successfully adopt and realize value from our software. You will guide clients through onboarding, configuration, training, testing, and go-live activities while providing best-practice recommendations throughout the implementation process.

You will work closely with customers and cross-functional teams, including Customer Success, Product, Support, and Development, to deliver a seamless implementation experience and drive long-term customer satisfaction.

What You'll Do

Customer Onboarding & Implementation

Lead assigned customer implementations from kickoff to go-live.

Gather customer requirements and support solution configuration.

Coordinate implementation activities, timelines, milestones, and deliverables.

Assist with data migration validation, system setup, and user acceptance testing (UAT).

Ensure project milestones and implementation standards are consistently met.

Training & Customer Enablement

Conduct virtual and onsite training sessions for administrators and end users.

Develop and maintain customer training materials, guides, and documentation.

Assess customer readiness for deployment and adoption.

Monitor training effectiveness and recommend improvements to onboarding programs.

Customer Relationship Management

Serve as a primary point of contact throughout the implementation process.

Provide proactive communication and project status updates.

Troubleshoot customer questions and coordinate resolutions with internal teams.

Advise customers on best practices and workflow optimization.

Process Improvement

Create and maintain implementation processes, templates, and documentation.

Contribute to continuous improvement initiatives across the Professional Services team.

Provide feedback to Product and Development teams based on customer needs and implementation experiences.

Collaboration

Partner closely with Customer Success, Support, Product, and Development teams.

Contribute to team knowledge sharing and process enhancements.

Assist colleagues with implementation planning and customer onboarding initiatives.

Requirements

What We're Looking For

Required Qualifications

3+ years of experience in SaaS implementations, onboarding, customer success, professional services, software training, or related customer-facing roles.

Experience managing multiple projects or customer engagements simultaneously.

Strong analytical, problem-solving, and organizational skills.

Excellent communication and presentation skills.

Ability to build strong customer relationships and influence stakeholders.

Comfortable learning and explaining technical concepts to non-technical audiences.

Ability to work independently in a fast-paced environment.

Preferred Qualifications

Experience implementing SaaS, ERP, CRM, HRIS, association management, or business software solutions.

Project management experience or exposure to implementation methodologies.

Experience delivering software training or customer enablement programs.

Experience supporting software integrations or data migration activities.

Post-secondary education in Business, Information Technology, or a related field.

Success Factors

Customer Focus

Communication & Influence

Problem Solving

Time Management

Adaptability

Collaboration

Accountability

Continuous Learning

Results Orientation

Additional Requirements

Ability to travel periodically within Canada and the United States as required.

Valid passport and ability to travel internationally when needed.

Criminal background check required.

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Originally posted on Himalayas