Indirect Service Market Manager

At INNIO, we are powering and empowering the transition to a more sustainable energy future. With our industry-leading Jenbacher and Waukesha engine brands, we deliver reliable, efficient, and lower-emission energy solutions to customers around the world.

We are looking for an Indirect Service Market Manager (ISMM) to join our Jenbacher Service team and play a key role in strengthening our service business in indirect markets. In this position, you will act as a vital link between INNIO and our distributors / service partners, helping to drive service excellence, business performance, and long-term customer satisfaction.

Your Responsibilities

Act as the key contact for distributors and service partners in indirect markets

Manage service contract-related topics and support smooth execution of service business

Coordinate and resolve issues related to contract fulfillment and operational performance

Drive service quality, financial performance, and execution excellence across the partner network

Monitor partner performance through KPIs and identify opportunities for continuous improvement

Support customer retention and contribute to sustainable business growth

Ensure clear, effective communication between external partners and internal teams

Contribute to forecasting, service pacing, and operational planning activities

Involve the right internal experts to resolve commercial and operational issues efficiently

Support partner capability development through structured collaboration and training initiatives

Your Profile

Bachelor’s degree in Business Administration, Engineering, Economics, or a related field

Fluency in English and Chinese is required

Strong commercial background with experience in a customer-facing role

Experience in contract management is an advantage

Technical affinity or technical expertise is beneficial

Strong customer interaction, negotiation, and problem-solving skills

Good understanding of business performance drivers and financial metrics

Independent, structured, and proactive working style

Strong communication, presentation, and stakeholder management skills

Ability to build trusted relationships and work effectively across cultures and functions

Why Join INNIO?

At INNIO, you will become part of a global company that is shaping the future of energy. We offer an international and collaborative environment, meaningful career development opportunities, and the chance to make a visible impact in a dynamic service business.

If you are passionate about customer relationships, service excellence, and driving business success in an international environment, we would love to hear from you.

Originally posted on Himalayas