Infrastructure Support Engineer

The Role

As Infrastructure Support Engineer, you are the first technical point of contact for our customers when something goes wrong with their VMs or GPUs. You dig into logs, find the root cause, fix what you can, and keep customers in the loop until the issue is solved.

This is a hands-on execution role – perfect if you love solving real infrastructure problems and want to grow with a fast-moving AI cloud.

What You'll Do

Receive and respond to customer issues with VM and GPU infrastructure, mainly via chat

Investigate problems such as a machine going down by checking logs and identifying the cause

Fix issues directly where you can

Coordinate with our data centre partners and internal teams when needed

Keep customers updated until their issue is resolved

Provide technical coverage during European business hours

What We're Looking For

Experience in technical support, SRE or sysadmin roles

Strong Linux skills: logs, SSH, basic networking

Understanding of VMs and basic GPU setup (drivers, CUDA)

Structured troubleshooting: you find root causes, not just symptoms

High sense of urgency, don't keep customers waiting

Clear written English for customer chat, German is a plus

Reliable availability during European business hours

You prefer hands-on execution over managing others

Bonus Points

Experience at a networking, hosting or cloud company

Hands-on exposure to GPU or HPC environments

Previous experience in fast-moving startup environments, ability to adjust quickly and take ownership

Why us?

Outstanding team: Work with some of the best engineers in the world, coming from hedge funds, big tech, AI startups and top universities

Once in a lifetime opportunity: Early-stage company in the fastest-growing market in the world

Ownership: Shape how European AI companies access GPU compute

European mission: Build sovereign, GDPR-compliant AI infrastructure for the next generation of deep-tech

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