(Internal Only) Team Lead, Ford

NOTE: THIS POSITION IS FOR INTERNAL CANDIDATES ONLY. EXTERNAL CANDIDATES WILL NOT BE CONSIDERED.

Position Purpose:

As a Team Leader, you will be responsible to oversee the functionality of a workgroup by providing guidance and instruction.

What You Will Be Doing

Serve as an OEM subject matter expert

Lead a team of Warranty Administrators

Maintain OEM training and/or certification if applicable

Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp

Facilitate team meetings

Participate in Sales calls and Kickoff meetings

Demonstrate a service culture that prioritizes customer satisfaction

Model, train, and coach expectations to deliver the service standard

Participate in interviewing and selecting talent

Reviewing, developing, and evaluating talent

Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach on critical behaviors)

Serve as second-tier support for client escalations from Warranty Administrators

Scheduling Warranty Administrators and ensuring there is coverage/back-up

Keep the team motivated

Review each admin’s accounts on a weekly basis

Verifying EOM billing

Proactively coach employees as needed

Requirements

What You Need for This Position

Prior experience as a Warranty Administrator

A passion for people

Strong communication skills and professional writing skills

A desire to find solutions

Strong sense of self awareness and people management skills

Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software

Nice to Have

Previous management or leadership experience

Additional Information

Applicants who advance in the selection process will be asked to complete the Culture Index survey as part of our evaluation. Completion of this step is required for further consideration.

Originally posted on Himalayas