IT Product Support and Development Specialist for SAP (m/f/d)

Salary: 45.000 - 75.000 € per year

Requirements:

A completed college degree (bachelors or university of applied sciences degree) in computer science, business informatics, industrial engineering, or a comparable qualification; alternatively, a career qualification for the higher technical service.

At least 3 years of practical experience in IT.

Experience collaborating with or managing external service providers.

In-depth knowledge of solutions that utilize Software-as-a-Service (SaaS) is a plus.

Knowledge of SAP BTP services is a plus.

Knowledge of configuring and integrating cloud services.

Experience analyzing system logs and monitoring software availability.

Experience performing error analysis in the event of malfunctions and problems.

Strong analytical and conceptual skills.

Ability to break down complex issues into understandable terms and communicate them effectively to specific audiences.

A structured, independent, and solution-oriented approach to work.

Strong teamwork skills.

Excellent communication skills and a confident demeanor.

Interest in digitalization, innovation, and the further development of modern IT solutions.

Strong verbal and written communication skills, particularly in German.

Responsibilities:

We are responsible for the end-to-end management of services on the SAP Business Technology Platform (SAP BTP).

We oversee the deployment and configuration of services on SAP BTP.

We manage a Software-as-a-Service solution on the SAP BTP.

We manage, oversee, and implement configuration changes, including quality assurance.

We manage and coordinate external service providers as they contribute to development, operations, and incident management.

As part of IT change management, we record, interpret, analyze, and implement change requests via SAP Solution Manager, and evaluate the impact of changes on products and applications.

We participate in planning and managing all steps leading up to the go-live of configuration changes.

We evaluate incoming reports in SAP Solution Manager regarding product malfunctions or errors in the role of 2nd-level support and develop potential solutions.

We conduct impact analyses for security and functional updates.

We participate in the implementation of security requirements.

Technologies:

Cloud

Incident Management

Support

SAP

SAP BTP

Security

More:

We are the Federal Agency for Real Estate Affairs (BImA), the federal governments real estate service provider. We support the federal governments real estate policy objectives and provide the necessary land and buildings for nearly all federal agencies. With over 7,400 employees across Germany, we manage a broad and diverse real estate portfolio as well as the ecological use and maintenance of federal natural areas. We offer a permanent position in our Information Technology division at our Potsdam office/work location, with remote and flexible work, business travel within Germany as needed, and a wide range of benefits including a company retirement plan, 30 days of vacation, annual bonus, training and professional development, health promotion courses, free parking, a convenient location, a subsidy for the DeutschlandJobTicket, and the option to rent an apartment from the federal governments housing portfolio.

last updated 36 week of 2026