IT Service Coordinator (m/f/d)

Salary: 38.000 - 54.000 € per year

Requirements:

Completed IT training (e.g., IT Specialist for System Integration) or a comparable qualification

Experience in IT service operations, service desk, 2nd-level support, IT operations, or a technical coordination role

Practical experience or a solid foundational understanding in at least one technical focus area—ideally data centers, housing/hosting; alternatively, networking, voice/VoIP, firewall/DMZ, or provider services

Experience with ticket systems or ITSM tools, e.g., Jira Service Management, ServiceNow, Matrix42, OTRS, or similar

Experience collaborating with external service providers or ISPs

Proficiency in handling documentation, Excel, reporting, and service records

Excellent written and spoken German skills

A meticulous, independent, and resilient work style

Ability to work independently

Strong execution skills

Conceptual thinking and solution design

In-depth technical understanding of infrastructure

Consulting and communication skills

Responsibilities:

Actively support service operations by logging incidents, service requests, status inquiries, and change requests, evaluating them from a technical perspective, and ensuring they are handled in a structured manner

Assess technical incidents and determine whether they involve data center services (housing/hosting), the network, VLANs, proxies, voice/VoIP, firewalls, DMZs, provider services, or another specialized department

Manage tickets effectively by categorizing, prioritizing, documenting, and tracking incidents in the ticketing system until they are resolved or handed off

Coordinate service providers by providing technical guidance to external service providers, evaluating interim and final reports, and ensuring feedback is complete and traceable

Serve as the Single Point of Contact (SPOC) for pre-qualified cases, status inquiries, and feedback, and ensure transparent communication

Monitor SLAs and quality by supporting compliance with service levels, identifying deviations, and assisting in tracking corrective actions

Oversee changes and incidents by assessing technical and operational impacts, preparing information, decisions, and approvals, and coordinating further processing with subject matter experts and service providers

Improve documentation by maintaining ticket information, operational documentation, service information, assets, and handover documents in a traceable and complete manner

Technologies:

Cloud

Excel

Firewall

Support

ITSM

JIRA

Network

Security

ServiceNow

DevOps

Hardware

ITIL

More:

We are Communisystems AG, part of the Communisystems Group, and we are expanding our Service Operations team in Leipzig. Since 2016, we have grown into a dynamic group with over 100 colleagues across multiple locations in the DACH region and beyond, delivering solutions across IT infrastructure, cloud, IT security, and custom software development. We offer a technical coordination role with real responsibility in stable IT operations, hybrid work, flexible hours, 20 to 40 days of vacation, personalized professional development, events, workshops, a coworking space called wunderbar, modern equipment, and a gross annual salary of €38,000 to €54,000. Our company culture is rooted in collaboration, responsibility, openness, and a passion for technology, and our application process is simple and structured.

last updated 36 week of 2026