IT Service Management Engineer (f/m/d)

Salary: CHF 115'000 - 140'000 per year

Requirements:

Strong hands-on experience with BMC Helix ITSM SaaS and Remedy

Solid understanding of BMC Helix Innovation Studio

Expertise in developing workflows using BMC Helix Digital Workplace

Understanding of ITSM processes, including Incident, Problem, Change, Service Request, CMDB, Asset Management, and Knowledge Management

Experience in scripting and automation for workflow optimization, for example with JavaScript, Python, or Shell scripting

Excellent teamwork abilities and communication skills in German and English

Strong ability to translate business needs into technical solutions

Responsibilities:

Gather and analyze customer requirements to establish a clear understanding of ITSM needs

Design and implement custom workflows in BMC Helix ITSM, including process automation

Develop, debug, and optimize ITSM solutions, including incident, problem, change, and service request management

Configure, customize, and enhance systems to meet business needs

Collaborate with developers, service managers, business users, and other cross-functional teams to deliver successful ITSM implementations

Develop and maintain technical documentation, including workflow designs, process mappings, and solution blueprints

Help design, implement, and optimize IT Service Management solutions for UBS Card Center using BMC Helix ITSM SaaS

Technologies:

CMDB

Support

ITSM

JavaScript

Mobile

Python

More:

At UBS Card Center, we offer flexible working arrangements, including part-time, job-sharing, and hybrid working models. Our purpose-driven culture and global infrastructure support agile collaboration. Youll work in an environment focused on innovation, digitalization, new mobile payment methods, and customer experience. We value teamwork, diverse backgrounds and experience, and opportunities to gain experience in different roles and develop new skills.

last updated 46 week of 2026