jobctl

IT Services Technician

SpaceXSI - Seattle, WA - original posting ->
Status
Open
Remote policy
Not stated
Employment type
Not stated
Salary
Not stated
Categories
Information Technology
Tech
pythonops
Source
xai
First observed
2026-08-18 21:02 UTC
Last seen
2026-10-13 05:08 UTC
Source claims posted
2026-08-06 00:54 UTC
Consecutive misses
0 of 3

What the posting says

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.

SpaceXSI is building Super Intelligence to understand the universe and help expand humanity’s knowledge and capabilities. We work across the full Super Intelligence stack: compute (Colossus supercomputers), models (Grok), and applications (Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X). We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.

ABOUT THE ROLE:

Our IT Services team is the backbone of our operational efficiency, ensuring seamless connectivity and technical assistance for all our employees, regardless of their location. We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology operations. The ideal candidate is a problem-solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding customer service. This is a full-time position, onsite with occasional on-call or after-hours support.

RESPONSIBILITIES:

Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.

Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.

Manage and administer user accounts, permissions, and access controls in systems like Active Directory.

Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications.

Monitor and maintain IT systems, including performing patch management, updates, and basic server administration.

Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts or specialized teams.

Contribute to and maintain IT knowledge base articles and self-service wikis to enhance user self-sufficiency.

Support IT projects, such as system upgrades, migrations, or new technology rollouts.

Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices.

Ensure compliance with company IT policies, security standards, and data protection protocols.

Provide new hire onboarding and offboarding service support

BASIC QUALIFICATIONS:

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.

2-4 years of experience in IT, helpdesk, or a related technical role.

Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software.

Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics).

Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.

Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., Google Workspace, Microsoft 365) is a plus.

Excellent problem-solving, analytical, and customer service skills.

Ability to work independently and collaboratively in a fast-paced environment.

Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, or ITIL) preferred.

PREFERRED SKILLS AND EXPERIENCE:

Experience with scripting (e.g., PowerShell, Bash,Python) for automation tasks.

Knowledge of cybersecurity best practices and tools (e.g., antivirus, endpoint protection).

Ability to manage multiple priorities and meet deadlines under pressure.

COMPENSATION AND BENEFITS:

$68,400 - $102,600 USD

Base salary is just one part of our total rewards package at SpaceXSI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

SpaceXSI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

Quality

Completeness: 45%
Honesty: 100%

Based on 18 observation(s).

Timeline

  1. *
    #161837 2026-08-18 21:02 UTC
    Published
  2. ~
    #167563 2026-08-19 01:02 UTC
    Modified
    • source_updated_at
      2026-08-18T15:14:36-04:00->2026-08-18T18:10:46-04:00
  3. ~
    #199786 2026-08-20 01:16 UTC
    Modified
    • source_updated_at
      2026-08-18T18:10:46-04:00->2026-08-19T18:53:03-04:00
  4. ~
    #231228 2026-08-21 04:27 UTC
    Modified
    • source_updated_at
      2026-08-19T18:53:03-04:00->2026-08-20T20:36:54-04:00
  5. ~
    #259190 2026-08-21 23:53 UTC
    Modified
    • source_updated_at
      2026-08-20T20:36:54-04:00->2026-08-21T18:24:01-04:00
  6. ~
    #388505 2026-08-26 22:37 UTC
    Modified
    • source_updated_at
      2026-08-21T18:24:01-04:00->2026-08-26T17:48:54-04:00
  7. ~
    #394133 2026-08-27 06:39 UTC
    Modified
    • source_updated_at
      2026-08-26T17:48:54-04:00->2026-08-26T23:12:24-04:00
  8. ~
    #407378 2026-08-27 22:40 UTC
    Modified
    • source_updated_at
      2026-08-26T23:12:24-04:00->2026-08-27T18:09:48-04:00
  9. ~
    #428857 2026-08-28 22:41 UTC
    Modified
    • Title
      IT Services Technician (Bellevue) ->IT Services Technician
    • source_updated_at
      2026-08-27T18:09:48-04:00->2026-08-28T17:08:36-04:00
  10. ~
    #557705 2026-09-03 21:32 UTC
    Modified
    • Locations
      Seattle, Washington->Seattle, WA
    • source_updated_at
      2026-08-28T17:08:36-04:00->2026-09-03T14:58:20-04:00
  11. ~
    #564459 2026-09-04 05:32 UTC
    Modified
    • source_updated_at
      2026-09-03T14:58:20-04:00->2026-09-04T00:53:32-04:00
  12. ~
    #646273 2026-09-08 23:51 UTC
    Modified
    • source_updated_at
      2026-09-04T00:53:32-04:00->2026-09-08T18:33:02-04:00
  13. ~
    #963181 2026-09-24 06:03 UTC
    Modified
    • source_updated_at
      2026-09-08T18:33:02-04:00->2026-09-23T23:22:06-04:00
  14. ~
    #974926 2026-09-24 18:07 UTC
    Modified
    • source_updated_at
      2026-09-23T23:22:06-04:00->2026-09-24T13:08:59-04:00
  15. ~
    #1100202 2026-09-30 22:44 UTC
    Modified
    • source_updated_at
      2026-09-24T13:08:59-04:00->2026-09-30T16:41:12-04:00
  16. ~
    #1295251 2026-10-12 13:22 UTC
    Modified
    • Description
      SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our...->SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where...
  17. ~
    #1311323 2026-10-13 01:08 UTC
    Modified
    • Description
      SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where...->SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where...
    • source_updated_at
      2026-09-30T16:41:12-04:00->2026-10-12T19:35:19-04:00
  18. ~
    #1314297 2026-10-13 05:08 UTC
    Modified
    • Organisation
      SpaceXAI->SpaceXSI