IT Support Contractor

<div class="content-intro"><p><strong>Company Description:</strong> Systemiq is a system-change company committed to achieving the Sustainable Development Goals and the Paris Agreement by transforming markets and business models across five key systems: nature and food, materials and circularity, energy, urban areas, and sustainable finance.</p> <p>As a certified B Corp, we combine strategic advisory with high-impact, on-the-ground work, partnering with business, finance, policymakers and civil society to deliver system change. With offices across Africa, Asia, Europe and the Americas, we are dedicated exclusively to sustainability-focused work.</p> <p></p> <p>&nbsp;</p></div><p><strong>Job Title: IT Support Contractor </strong></p> <p><strong>Reports to:</strong> IT Operations Manager</p> <p><strong>Location:</strong> London office (hybrid. 3 days in office)</p> <p><strong>Contract type:</strong> day rate</p> <p><strong>Purpose of the role</strong></p> <p>Systemiq is looking for a Level 1 IT Support Contractor to provide first-line technical support to staff. The role covers day-to-day IT support tasks currently handled by the team, including hardware setup, ticket triage, and office technology support.</p> <p><strong>Key responsibilities</strong></p> <ul> <li>Respond to and resolve first-line IT support tickets, escalating complex issues to Level 2 or 3 as needed</li> <li>Set up and configure laptops, monitors, and other hardware for new starters and existing staff</li> <li>Support office print infrastructure, including troubleshooting printers and managing print queues</li> <li>Manage user account requests, such as password resets and access changes</li> <li>Maintain accurate records of support requests and resolutions in the ticketing system</li> <li>Support onboarding and offboarding processes, including account creation and equipment provisioning</li> <li>Provide basic support for common software tools and internal systems</li> <li>Monitor and maintain office wifi, including troubleshooting connectivity issues and liaising with the network provider where needed</li> <li>Keep IT policy documents up to date and aligned with the International Organization for Standardization's ISO 27001 information security standard</li> <li>Provide remote support to staff in other Systemiq offices, resolving issues where possible and escalating on-site work to local contacts as needed</li> <li>Escalate recurring or systemic issues to the IT Operations Manager</li> </ul> <p>&nbsp;</p> <p><strong>Skills and experience required</strong></p> <ul> <li>Prior experience in a first-line IT support or helpdesk role</li> <li>Working knowledge of Windows 11</li> <li>Working knowledge of Microsoft Office 365 and Microsoft Entra ID (formerly Azure AD), including user and access management</li> <li>Familiarity with common office hardware (printers, monitors, laptops) and basic network troubleshooting</li> <li>Awareness of information security standards, ideally ISO 27001</li> <li>Strong communication skills and a customer-focused approach</li> <li>Ability to prioritise and manage multiple requests at once</li> <li>Experience with ticketing systems (e.g. ServiceNow, solarwinds) is an advantage</li> </ul> <p>&nbsp;</p><div class="content-conclusion"><div id="description__body"></div> <p><strong data-start="578" data-end="603">Diversity &amp; Inclusion</strong><br data-start="603" data-end="606">At Systemiq, we absolutely believe diverse perspectives are essential to driving system change. We are committed to creating an inclusive workplace where people feel respected, supported and able to do their best work.</p> <p>Click&nbsp;<a href="https://www.systemiq.earth/privacy-policy/">here</a> to view our Data Policy.</p></div>