IT Technician (m/f/d) - Stade

Salary: 37.332 - 37.332 € per year

Requirements:

We are looking for an extremely proactive person with a keen interest in technology.

Strong knowledge of end-user hardware and troubleshooting.

Strong knowledge of the Microsoft Office suite.

Strong knowledge of endpoint management tools such as SCCM, Intune, or Company Portal.

Experience using ServiceNow for ticket management.

Basic understanding of asset and device lifecycle management.

Basic understanding of Active Directory, with user/device-level exposure preferred.

Strong soft skills in planning and organizing.

Strong attention to detail.

Strong problem-solving skills.

Strong customer service skills.

Interest in technology.

German C1, mandatory.

English B2, mandatory.

Knowledge of End User Workspace platforms, including discovery, asset management, and client management, is desired.

Strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool.

Fahrlehrererlaubnis is listed as wünschenswert.

Arbeitsort: Vor Ort.

Responsibilities:

We provide a high level of customer service and hands-on support in a fast-paced, constantly evolving environment.

We install, configure, move, and decommission end-user hardware.

We diagnose and resolve issues related to desktops and laptops, printers and scanners, and other workplace devices.

We install, configure, and update software applications.

We manage software patches and updates using endpoint management tools such as SCCM or Company Portal.

We support standard system builds and configurations.

We log, track, and resolve incidents and service requests using ServiceNow.

We ensure accurate documentation and timely updates of tickets.

We adhere to SLAs and maintain high-quality ticket hygiene.

We provide 1st and 2nd line technical support to end users.

We perform root cause analysis and problem resolution.

We escalate complex issues appropriately.

We assist in small-scale projects such as hardware refreshes and software rollouts.

We support testing of new systems or applications where required.

We contribute ideas, suggestions for improvements, and opinions on new products or services.

We support more advanced Smarthands activities as practical experience grows.

Technologies:

AI

Active Directory

Hardware

Support

ServiceNow

Security

More:

We are the Stefanini Group, a global tech consulting company of Brazilian origin operating in over 40 countries. We believe in the power of people to transform businesses through technology and work to co-create solutions together with our clients that accelerate results and improve the experience of people and organizations. Our mindset is AI First, and we invest in cutting-edge technology while offering a dynamic, collaborative environment where you can learn by doing, grow alongside the team, and contribute with ideas and projects. We value plurality and equity, and we want people who are looking to develop, innovate, and be part of something bigger. The role is based vor Ort, and the posting also mentions a salary of ab 3.111,00€ pro Monat.

last updated 37 week of 2026