(Junior) IT Help Desk Specialist (f/m/d)

Productsup is a Berlin-based company with a strong international customer base, and we’re looking to rapidly scale our reach within the digital commerce landscape. Do you have a natural and deep interest in tech and a talent for clear communication? Do you share our passion for solving complex technical problems—whether hardware or software? Join our team as a (Junior) IT Help Desk Specialist and help us build and maintain the secure, efficient internal IT ecosystem that powers our global team!

Tasks

Provide IT support for employees in both office and remote environments

Help set up and maintain company devices across macOS and Windows, including the use of Mobile Device Management (MDM) tools

Support employee onboarding and offboarding, including hardware provisioning and account setup

Troubleshoot everyday hardware, software, and workplace technology issues, coordinating with colleagues when needed

Manage and track support requests through our service management platform

Maintain accurate IT asset records and track equipment throughout its lifecycle

Contribute to workplace technology projects and help improve day-to-day IT processes

Assist with day-to-day Jira administration, including user access, permissions, and updates to projects and workflows

Create and maintain IT documentation and practical guides for employees

Requirements

Initial hands-on experience in an IT help desk, IT support, or comparable technical role, or alternatively, an academic background in IT or a related field

A strong interest in IT support and workplace technology

Confidence working with macOS and/or Windows, with a willingness to develop your knowledge of both

A willingness to learn Mobile Device Management (MDM) tools; previous experience is a plus

Familiarity with setting up computers, installing software, and troubleshooting common connectivity and account access issues

Familiarity with Jira and Jira Service Management; experience with administration, permissions, or workflows is a plus

A structured, solution-oriented approach to troubleshooting and an understanding of when to seek additional support

Strong communication skills and a customer-focused mindset

Ability to work independently while collaborating effectively within an international team

Fluent in English and German

Based in Berlin (willing to work on-site/hybrid according to team needs)

Benefits

The option to work in a hybrid way and flexibly, because we know outstanding talent knows best how and where to work - please note that this is a Berlin based role

Ongoing internal and external training, plus a yearly learning budget to help you continuously grow professionally and further your career with Productsup

Opportunities for engaging in our Corporate Social Responsibility initiatives, plus one paid Impact Day per year dedicated to voluntary work

Employee referral bonuses: we know that talent attracts talent, and we encourage you to refer people you know to join our team

The opportunity to take ownership and responsibility, impacting the company’s growth in an international environment with 40+ nationalities

Discounted Urban Sports membership

Employee Assistance Program

Productsup values diversity. We celebrate our differences and strive to learn from each other with the firm conviction that diversity drives innovation. Our commitment to equal opportunities begins at the hiring process and extends to our whole working culture. We pledge to social and environmental initiatives that support a sustainable environment. Everyone has a unique contribution to make and all are welcome.

The compensation for this role corresponds to the IC1 level within our organisation.

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