Junior IT Support Engineer

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Junior IT Support Engineer

The Role

Stability AI is seeking a Junior IT Support Engineer to provide responsive, reliable technical support across our globally distributed organization. You will help employees resolve day-to-day technology issues and support essential IT processes, including onboarding, device provisioning, access management, and asset tracking.

The ideal candidate has a strong technical foundation, a service-oriented mindset, and an interest in emerging technologies such as generative AI, automation, AI agents, and Model Context Protocol (MCP). This is an opportunity to develop your IT career while supporting a highly technical, fast-moving organization.

What You’ll Do

Provide timely technical support to employees across hardware, software, identity, network, and cloud application issues

Support employee onboarding and offboarding, including device setup, account provisioning, and application access

Configure, deploy, track, and maintain laptops and other IT equipment

Assist with the administration of Google Workspace, Iru / Kandji, and other core workplace systems

Support identity and access management, SSO, MFA, endpoint security, and SaaS applications

Troubleshoot issues across macOS and Windows environments, with opportunities to support Linux

Maintain accurate asset inventory, access records, and internal IT documentation

Escalate complex technical or security issues to senior IT and Security team members

Assist with access reviews, compliance activities, and security best practices

Identify opportunities to improve support processes and automate repetitive tasks

Partner with People, Security, Legal, Finance, and Engineering to support employee technology needs

Learn about and help test emerging technologies, including AI productivity tools, automation, and agentic workflows

What You’ll Bring

Early-career experience in IT support, help desk, desktop support, systems administration, or a related technical role

Foundational knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications

Familiarity with Google Workspace and device-management tools such as Iru / Kandji, Jamf, or similar platforms

Basic understanding of identity and access management, SSO, MFA, endpoint security, and SaaS administration

Strong troubleshooting skills and a willingness to learn new systems and technologies

Clear written and verbal communication skills

A customer-focused, patient, and service-oriented approach

Strong attention to detail and the ability to manage multiple requests and priorities

A security-conscious mindset and sound judgment when handling sensitive information

Interest in generative AI, automation, and emerging workplace technologies

Nice to Have

Experience supporting a globally distributed or remote workforce

Familiarity with tools such as Okta, Slack, Zoom, Atlassian, and GitHub

Exposure to Linux, AWS, or Google Cloud environments

Basic scripting or automation experience using Python, JavaScript, or similar tools

Familiarity with IT ticketing systems, asset-management platforms, or knowledge bases

Exposure to SOC 2, ISO 27001, access reviews, or other compliance activities

Experience working within an AI, machine learning, research, or developer-focused organization

Equal Employment Opportunity

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or other legally protected statuses.

Compensation

The annual salary range for this role is $75,000–$103,000, plus equity and benefits. The final offer will depend on experience, skills, and the level at which the candidate is hired.