Key Account Manager

What we're looking for

With more than 2,000 customers, our KAM team manages a range of accounts across the business. We are looking for a Key Account Manager to own a mid-market portfolio focusing on renewals, upsell, and cross-sell. You will report to the Key Account Manager Team Lead

Responsibilities

Own and develop your portfolio, building strategies for growth, adoption, satisfaction, and retention — in close partnership with a Customer Success Manager

Develop a deep understanding of Didomi's product suite and generate new qualified opportunities through use cases and strategic recommendations

Manage the full commercial relationship: discovery, platform demonstration, proposal development, negotiation, and closing

Grow revenue from existing accounts through upselling and cross-selling

Map accounts across your portfolio and identify new business opportunities within existing client structures

Build and maintain strong relationships with key decision-makers within your accounts

Work closely with other departments to ensure client satisfaction (product feedback, success stories, testimonials)

Monitor and analyse account performance, maintain accurate forecasting, and provide reliable revenue estimates

Your profile

3+ years of experience in a similar role, with at least 2 years in the SaaS industry

Proven ability to manage and grow a portfolio of accounts

Strong client relationship management skills

Excellent written and verbal communication skills

Experience with CRM tools, ideally Salesforce

Commercial focus with the ability to work independently and manage a complex portfolio

Fluent in English and French

Tools

Salesforce, Notion

Recruitment process

HR screening with our Talent Acquisition Expert

First interview with our Key Account Management Team Lead

Case study

Interview with SVP Global Sales

Interview with our CRO & Co-Founder (Optional)

Reference check

Offer

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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