jobctl

Manager, Client Operations - Client Services

Roku - New York - original posting ->
Status
Open
Remote policy
Not stated
Employment type
Not stated
Salary
Not stated
Categories
378 - Ad Client Services
Tech
ops
Source
roku
First observed
2026-09-09 20:02 UTC
Last seen
2026-09-21 18:20 UTC
Source claims posted
2026-09-09 17:46 UTC
Consecutive misses
0 of 3

What the posting says

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

What does the team work on?

Client Operations is a newly formed function within Ad Revenue Solutions. It brings the operational spine of the campaign lifecycle — owning pre-sale planning support, IO close and billing, programmatic deal setup, campaign trafficking, launch management, and cross-functional communications — under a single team of Client Associates working across Direct IO, Sponsorship, Programmatic Guaranteed (PG), and Private Marketplace (PMP) campaigns. We are hiring a pivotal manager role to support shaping the team.

What is the role?

As a Manager, Client Operations, you will lead a team of 8–10 Client Associates and own the operational performance of the campaign lifecycle from pre-sale through upsell and renewals. This is a build role as much as a leadership role: the workflows, quality standards, SLAs, and escalation paths this function runs on are being defined now, and you will help define them. You will be equally effective in the details — unblocking a launch, resolving a trafficking issue, pressure-testing a programmatic setup — and above them, setting standards, reporting on performance, and representing the function to Client Services, Sales, Ad Operations, Marketing, senior leadership and more. Success looks like campaigns that launch on time and correctly, clients and cross-functional partners who are informed before they have to ask, and Client Associates who grow into Account Managers.

For New York Only - The estimated annual base salary for this position is between $135,600 - $168,000.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

How will I use AI at Roku?

At Roku, we don't just use AI, we work with it. AI agents and tools are part of how we operate — helping us move faster, think bigger, and focus our energy on the work that matters most. Whether it's streamlining everyday tasks, surfacing smarter insights, or powering entirely new ways of working, AI is woven into how teams across the company get things done.

In this role, you'll be expected to engage with AI as part of your day-to-day work. That might mean using AI tools to accelerate research, summarize information, draft content, or automate repetitive workflows. You don't need to be a technical expert — but you do need to be curious, open to learning, and willing to explore how AI can enhance the way you work.

What are the responsibilities of the role?

Campaign Lifecycle Execution & Delivery Quality

Own on-time, accurate campaign delivery across all deal types for every account your team supports, from media plan intake through launch, in-flight support, and wrap reporting

Serve as the ultimate operational escalation point for the team: IO-to-system discrepancies, pricing and product exceptions, tag QA failures, trafficking blockers, programmatic deal setup issues, billing disputes, and any risk to on-time launch

Maintain a comprehensive command of the pre- and post-sale process — CRM opportunity and case management, order management system flighting, avails and audience segment creation, IO term verification, launch and demand operations cases, creative trafficking, and tag mapping and QA — deep enough to teach it, QA it, and fix it

Define what "done" looks like at every handoff and hold the bar through spot QA of campaign setups, launch readiness, and client-facing deliverables

Understand and be able to teach how our platform and ad products deliver business value against client advertising goals, so the team operates with context rather than instruction

Building the Function

Supporting the continuous refinement and optimization of our operating model: clear ownership across Client Associates in partnership with Account Managers, Account Executives, Ad Operations, Brand Activation, Measurement, Inventory, and offshore partners; documented workflows by deal type; and defined SLAs and escalation paths

Find friction and remove it: reduce manual touches, standardize repeatable work, and drive automation and AI-enabled workflows to increase team throughput without adding headcount

Own the enablement library for the function: onboarding paths, playbooks by deal type, and process documentation that stays current as products, systems, and deal structures change

Partner with Account Management, Ad Operations, Business Automation, GTM and systems owners on tooling and workflow changes, testing what is proposed and representing the operational reality of the team

Team Leadership & Development

Manage, coach, and develop 8–10 direct reports; run consistent 1:1s, set clear goals, give direct feedback, and own performance management, recognition, and career pathing

Balance workload and account coverage across the team, matching capacity to campaign complexity, deal volume, and seasonality

Build the Client Associate career path: define the skills that earn the next role and create the opportunities — reporting ownership, client communication, strategic work — that let people demonstrate them

Design and deliver skill-based learning tailored to Client Associates, covering both systems fluency and client-facing judgment

Recruit, interview, and onboard new Client Associates; set and hold the hiring bar for a growing function

Foster an inclusive, high-trust, high-performing team culture with equitable access to growth opportunities

Cross-Functional Partnership

Partner directly with the Head of Client Operations. You will report into the Head of Client Operations and act as a core member of their leadership team in running the function — giving leadership a current, unfiltered read on delivery risk, team capacity, performance, and cross-functional friction; escalating early with a recommendation attached rather than waiting for a problem to surface on its own; knowing which decisions are yours to make and which need to come up; and translating leadership priorities into what the team does day to day

Act as the connective tissue between the team and Sales, Account Management, Ad Operations, Inventory, Billing, Measurement, Brand Activation, Partnerships, and offshore vendors, closing loops and resolving issues before they reach the client

Meet regularly with pod leaders and Account Management and Sales counterparts to assess performance, surface opportunities, and address issues early

Join client conversations when the operational stakes warrant it and represent the team credibly in front of agencies and advertisers

Represent the function's capacity, risks, and wins to senior leadership, and advocate for the resourcing the team needs

Measurement & Continuous Improvement

Report and optimize the KPIs for the function — on-time launch rate, error and rework rate, cycle time from IO to launch, case aging, billing accuracy — and use them to decide where to invest

Measure and analyze the progress of each direct report and run working sessions that convert performance data into concrete development

Translate operational data into recommendations for leadership on process, tooling, staffing, and workflow design

What experience would help someone be successful in this role at Roku?

7+ years in client services, account management, campaign operations, sales planning, client operations or customer success, including hands-on ownership of the campaign lifecycle

People management or formal mentorship and coaching experience, with a proven track record of developing early-career talent

Deep, current knowledge of the digital, streaming, and programmatic landscape, including DSPs, SSPs, DMPs, and programmatic guaranteed and private marketplace deal mechanics

Command of the full pre- and post-sale process: media planning, IO and contract flow, trafficking and tagging, launch management, billing, and reporting

A build-it mindset — comfort with adaptability, a bias toward standardizing and documenting, and the judgment to know when a process is worth formalizing

Strong project management skills and a proven ability to lead cross-functional initiatives to completion

Strong AI fluency and a real appetite for automation and efficiency across a team

A data-driven mindset: you set KPIs, track them, and report on them

Excellent communication, presentation, and problem-solving skills, and the ability to work effectively with senior leaders and cross-functional teams

An empathetic leadership style with the ability to engage, inspire, and motivate associate-level professionals

Hands-on experience with CRM, order management, and creative trafficking platforms in an ad sales environment

#LI-OR1

What's Roku's approach to hybrid working?

Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance.

What are some of the benefits?

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to [email protected].

What should I know about Roku's culture?

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing [email protected].

Quality

Completeness: 45%
Honesty: 100%

Based on 53 observation(s).

Timeline

  1. *
    #663612 2026-09-09 20:02 UTC
    Published
  2. ~
    #670268 2026-09-10 04:06 UTC
    Modified
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      2026-09-09T13:46:50-04:00->2026-09-10T00:04:50-04:00
  3. ~
    #674338 2026-09-10 08:13 UTC
    Modified
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      2026-09-10T00:04:50-04:00->2026-09-10T04:05:31-04:00
  4. ~
    #677231 2026-09-10 12:14 UTC
    Modified
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      2026-09-10T04:05:31-04:00->2026-09-10T08:04:53-04:00
  5. ~
    #681833 2026-09-10 16:15 UTC
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      2026-09-10T08:04:53-04:00->2026-09-10T12:06:13-04:00
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    #686314 2026-09-10 20:16 UTC
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      2026-09-10T12:06:13-04:00->2026-09-10T16:05:16-04:00
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    #692508 2026-09-11 04:18 UTC
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    #700171 2026-09-11 13:21 UTC
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    #704183 2026-09-11 17:29 UTC
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    #708154 2026-09-11 21:31 UTC
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  11. ~
    #710944 2026-09-12 01:32 UTC
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      2026-09-11T16:05:13-04:00->2026-09-11T20:04:46-04:00
  12. ~
    #715281 2026-09-12 09:32 UTC
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    #716931 2026-09-12 13:32 UTC
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    #718243 2026-09-12 17:32 UTC
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  15. ~
    #720352 2026-09-12 21:32 UTC
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      2026-09-12T12:06:15-04:00->2026-09-12T16:04:37-04:00
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    #724644 2026-09-13 05:32 UTC
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      2026-09-12T16:04:37-04:00->2026-09-13T00:04:40-04:00
  17. ~
    #727136 2026-09-13 09:32 UTC
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  18. ~
    #733556 2026-09-13 21:33 UTC
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      2026-09-13T04:05:20-04:00->2026-09-13T16:04:35-04:00
  19. ~
    #735244 2026-09-14 01:34 UTC
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      2026-09-13T16:04:35-04:00->2026-09-13T20:04:31-04:00
  20. ~
    #736926 2026-09-14 05:35 UTC
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  21. ~
    #740853 2026-09-14 09:37 UTC
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      2026-09-14T00:04:33-04:00->2026-09-14T04:04:45-04:00
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    #744541 2026-09-14 13:40 UTC
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      2026-09-14T04:04:45-04:00->2026-09-14T09:19:41-04:00
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    #748386 2026-09-14 17:44 UTC
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    #754718 2026-09-14 21:44 UTC
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    #758828 2026-09-15 01:44 UTC
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      2026-09-14T16:14:06-04:00->2026-09-14T20:04:45-04:00
  26. ~
    #765621 2026-09-15 09:44 UTC
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      2026-09-14T20:04:45-04:00->2026-09-15T04:05:04-04:00
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    #773384 2026-09-15 17:46 UTC
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    #778571 2026-09-15 21:47 UTC
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    #795430 2026-09-16 17:51 UTC
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      2026-09-15T16:05:12-04:00->2026-09-16T12:06:08-04:00
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    #801567 2026-09-16 21:52 UTC
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      2026-09-16T12:06:08-04:00->2026-09-16T16:05:21-04:00
  31. ~
    #805401 2026-09-17 01:53 UTC
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      2026-09-16T16:05:21-04:00->2026-09-16T20:04:49-04:00
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    #808156 2026-09-17 05:54 UTC
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      2026-09-16T20:04:49-04:00->2026-09-17T00:04:28-04:00
  33. ~
    #811218 2026-09-17 09:55 UTC
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      2026-09-17T00:04:28-04:00->2026-09-17T04:05:13-04:00
  34. ~
    #814416 2026-09-17 13:55 UTC
    Modified
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      2026-09-17T04:05:13-04:00->2026-09-17T08:04:43-04:00
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    #817812 2026-09-17 17:56 UTC
    Modified
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      2026-09-17T08:04:43-04:00->2026-09-17T12:05:38-04:00
  36. ~
    #824692 2026-09-18 01:58 UTC
    Modified
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      2026-09-17T12:05:38-04:00->2026-09-17T20:04:48-04:00
  37. ~
    #827183 2026-09-18 05:59 UTC
    Modified
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      2026-09-17T20:04:48-04:00->2026-09-18T00:04:44-04:00
  38. ~
    #831649 2026-09-18 10:02 UTC
    Modified
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      2026-09-18T00:04:44-04:00->2026-09-18T04:05:09-04:00
  39. ~
    #837100 2026-09-18 14:08 UTC
    Modified
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      2026-09-18T04:05:09-04:00->2026-09-18T08:04:39-04:00
  40. ~
    #842069 2026-09-18 18:08 UTC
    Modified
    • source_updated_at
      2026-09-18T08:04:39-04:00->2026-09-18T12:06:22-04:00
  41. ~
    #850113 2026-09-18 22:09 UTC
    Modified
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      2026-09-18T12:06:22-04:00->2026-09-18T16:05:05-04:00
  42. ~
    #854619 2026-09-19 02:09 UTC
    Modified
    • source_updated_at
      2026-09-18T16:05:05-04:00->2026-09-18T20:04:31-04:00
  43. ~
    #857427 2026-09-19 06:09 UTC
    Modified
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      2026-09-18T20:04:31-04:00->2026-09-19T00:04:40-04:00
  44. ~
    #859983 2026-09-19 10:10 UTC
    Modified
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      2026-09-19T00:04:40-04:00->2026-09-19T04:05:05-04:00
  45. ~
    #862393 2026-09-19 14:11 UTC
    Modified
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      2026-09-19T04:05:05-04:00->2026-09-19T08:04:50-04:00
  46. ~
    #867973 2026-09-19 22:11 UTC
    Modified
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      2026-09-19T08:04:50-04:00->2026-09-19T16:04:35-04:00
  47. ~
    #872299 2026-09-20 06:12 UTC
    Modified
    • source_updated_at
      2026-09-19T16:04:35-04:00->2026-09-20T00:04:52-04:00
  48. ~
    #874780 2026-09-20 10:12 UTC
    Modified
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      2026-09-20T00:04:52-04:00->2026-09-20T04:04:29-04:00
  49. ~
    #878341 2026-09-20 14:13 UTC
    Modified
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      2026-09-20T04:04:29-04:00->2026-09-20T08:04:26-04:00
  50. ~
    #882517 2026-09-20 22:15 UTC
    Modified
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      2026-09-20T08:04:26-04:00->2026-09-20T16:04:27-04:00
  51. ~
    #885119 2026-09-21 02:16 UTC
    Modified
    • source_updated_at
      2026-09-20T16:04:27-04:00->2026-09-20T20:04:36-04:00
  52. ~
    #890273 2026-09-21 10:18 UTC
    Modified
    • source_updated_at
      2026-09-20T20:04:36-04:00->2026-09-21T04:04:50-04:00
  53. ~
    #903111 2026-09-21 18:20 UTC
    Modified
    • Title
      Manager, Client Operations->Manager, Client Operations - Client Services
    • Description
      Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and...->Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and...
    • source_updated_at
      2026-09-21T04:04:50-04:00->2026-09-21T12:56:11-04:00