Manager of Freight Operations

PURPOSE

Worldwide Express operates within a fast-paced industry that draws motivated, quick-thinking and proactive people. The company nurtures a culture where ideas, questions, challenges, open two-way communication and risk-taking are welcomed without fear of failure.

The Worldwide Express Freight Operations Manager position is designed to be an integral part of the Freight Operations Team. This position focuses on managing the day-to-day operation of a high-volume freight desk as well as providing development and training for all members of the Freight Desk team.

ESSENTIAL DUTIES & RESPONSIBILITIES

Manage day-to-day activities of the Freight Desk and Freight Specialists

Management of monthly schedule of vacations and holidays

Management of phone and ticket traffic via ZenDesk

Handling of escalated customer and field issues

Implementation of standard operating procedures and training programs

Planning and coordination of employee skills and career development

Conducting of employee Reviews

•7AM - 4PM PST SCHEDULE

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Exceptional communication skills

Proactive demeanor and strong attention to detail

Comfort within a fast-paced, results-oriented environment

Positive and outgoing customer service approach

Planning, organizing and time management skills

Willingness to adapt to new methods, procedures and techniques

Ability to create opportunities and minimize potential problems by anticipating and preparing in advance

Ability to demonstrate interest, skill and success in getting people within a team to work together

Discernment to make decisions wisely, after adequately contemplating various available courses of action

Aptitude for problem analysis

Sought out as an expert to provide assistance for other Freight Specialists

Strong commitment to achieving goals

Ability to take responsibility for the team’s performance, by setting clear goals and expectations, tracking progress against the goals, providing feedback and addressing any performance issues as they arise.

Ensure that the missed pickup percentage is less than 5% of our total shipment volume

Maintain a team average first response time of less than 15 minutes

Maintain a team average resolution time of 4 hours

QUALIFICATIONS:

High school diploma or equivalent experience

4-year degree, preferred

3-6 years of related experience

Originally posted on Himalayas