Manager, Technical Account Management

About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.

Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.

Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.

At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.

About The Role

In this role you will lead a team of Technical Architects who serve as the bridge between Hightouch and our largest Fortune 5000 customers. You will be responsible for building, developing, and scaling a world-class team that oversees the entire customer journey from kick-off to onboarding to continued success and expansion.

In this role, you will combine people leadership with deep technical expertise to ensure our Enterprise customers maximize their value from the Hightouch platform. You'll be responsible for developing your team's technical capabilities, establishing best practices for customer engagement, and driving strategic initiatives that increase customer retention and expansion across our largest accounts.

As a hands-on leader, you will maintain involvement in complex technical escalations while empowering your team to deliver exceptional customer experiences. You'll collaborate closely with Sales leadership to develop strategies for increasing platform adoption within large organizations and work cross-functionally to surface customer insights that drive product innovation.

What You'll Do

People Leadership & Development

Build, hire, and develop a high-performing team of Technical Architects focused on our largest Enterprise customers

Provide mentorship, coaching, and career development opportunities for team members

Establish team goals, performance metrics, and accountability structures that drive customer success outcomes

Foster a culture of continuous learning and technical excellence within the team

Strategic Customer Success

Drive retention and expansion strategies for our largest Enterprise customers in partnership with Sales leadership

Develop and implement scalable processes for customer onboarding, success planning, and expansion

Analyze customer health metrics and develop proactive intervention strategies

Ensure consistent delivery of technical expertise and guidance across all customer engagements

Technical Excellence & Operations

Maintain deep technical knowledge of Hightouch's platform and stay current with product developments

Establish technical best practices and standards for customer implementations

Lead complex technical escalations and problem-solving initiatives

Collaborate with Engineering and Product teams to prioritize customer-driven feature requests and improvements

Cross-Functional Leadership

Partner with Sales, Marketing, and Product teams to drive customer success initiatives

Contribute to go-to-market strategies for new products and features

Represent the voice of the customer in internal strategy discussions

Drive process improvements that enhance team efficiency and customer satisfaction

What We're Looking For

Leadership Experience

3-5 years of people management experience, preferably leading technical customer-facing teams

Proven track record of building and scaling high-performing teams in fast-growing environments

Experience developing talent and creating career growth paths for technical professionals

Strong coaching and mentorship abilities with a focus on both technical and soft skill development

Technical & Customer Success Background

8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise

Deep understanding of enterprise software implementations, APIs, databases, and data integration systems

Experience with customer success methodologies, metrics, and best practices

Proven ability to manage complex technical projects with multiple stakeholders

Core Competencies

Exceptional communication and presentation skills with ability to influence at all organizational levels

Strong analytical and problem-solving abilities with a data-driven approach to decision making

Experience working with Fortune 500 companies and understanding enterprise sales cycles

Ability to thrive in ambiguous, fast-paced environments while maintaining high standards

Natural curiosity about data platforms and how companies can leverage data for business outcomes

Preferred Qualifications

Experience with data warehouses, ETL/ELT processes, and modern data stack technologies

Background in Customer Data Platforms (CDPs), marketing technology, or data activation

Experience in B2B SaaS companies, particularly in customer success or solutions engineering roles

Track record of driving customer expansion and reducing churn in enterprise accounts

Location & Compensation

This role will support our West Coast Team. The salary range for this position is $230,000 - $260,000 USD per year (80/20 split variable), which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

Join us in building the future of customer data activation and lead a team that makes a meaningful impact for some of the world's largest companies!

E-Verify Statement

Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.

E-Verify Notice

E-Verify Notice (Spanish)

Right to Work Notice

Right to Work Notice (Spanish)