Managing Director

Description

Valsoft specialises in acquiring and growing vertical market software companies. Our mission is to provide a permanent home for software businesses, preserving the legacy of their founders while investing in the long-term growth and success of the companies we acquire. We operate and manage a global portfolio of wholly owned software businesses, delivering mission-critical solutions across multiple verticals. By implementing industry best practices, Valsoft ensures a time-sensitive integration process and operates a decentralised model, fostering rapid growth through reinvestment in its portfolio.

The Role:

This position provides critical operational leadership to a company and potentially a portfolio of companies within a growing software vertical. As the leader of a company, you will be responsible for developing and implementing the business’s strategic plan across all major functions, including sales and marketing, R&D, customer service, professional services, and human resources.

You will work closely with the leadership team to identify, define, and execute strategies required to achieve growth plans and operating objectives, with a focus on improving operational excellence. This role carries full accountability for the company's results, making it ideal for a driven leader eager to make a significant impact.

Key Responsibilities:

Own the long-range, annual, and quarterly financial and non-financial goals

Develop and communicate a clear vision of goals and objectives, strategies, and philosophies about growth, revenue generation, profitability, and customer care

Manage day-to-day operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support

Attend promotional events which include but not limited to tradeshows and panels

Sales and Marketing

Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets

Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline

Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development

Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors

Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV) ; develop performance dashboards and establish reporting process (measure NRR and MRR trends)

Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization

Manage key relationships with large accounts is mandatory

Customer Care/Customer Success:

Execute an effective, long-term customer success program for clients

Implement and maintain client support initiatives

Facilitate both in-house and client training sessions

Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution

Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools

Research and Development:

Ensure clear product roadmaps are established, followed, and adapted to meet market needs

Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations

Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers

Facilitate the growth of Product Managers by aligning their activities with job descriptions

Professional services:

Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin

Establish strategies to increase NRR

Track on a monthly basis results with the Head of Professional Services

Financial Management:

Review with Senior Management and the team:

Advance performance by driving improvements in revenue, profit, customer retention, loss prevention, and expense ratios

Annual, quarterly, and monthly revenue results/forecasts and costs

Participate in the development of internal department policies and programs to support quality and growth

Drive P&L, ROI, EBITDA, rule of 40 and ARR/ IRR performance of businesses and ensure companies are meeting organizational objectives

Human resources:

Partnering with your HR lead in driving talent retention and development, complying with local employment legislation and developing a true local company culture

Growth through M&A:

Engage in M&A activities, working closely with the Valsoft investment group on acquisition strategy and M&A initiatives

Oversee post-acquisition initiatives to integrate companies into your business, focusing on operational transformation and implementation of efficiencies

Knowledge, Skills and Abilities:

Proven experience in senior leadership roles within the software or technology sector

Strong skills in developing and executing strategic business plans across multiple functions

Demonstrated success in driving revenue growth and market expansion

Hands-on approach to managing daily operations and improving operational excellence

Proven track record in leading change management initiatives — bringing teams through restructuring, process redesign, or new ways of working with clarity and buy-in

Practical understanding of AI and its application to software products and internal operations, with the ability to translate emerging technology into concrete business value and to drive adoption across the organisation

Exceptional leadership with the ability to inspire and manage cross-functional teams through periods of transformation

Results-oriented with a focus on achieving targets and continuous improvement

Strong commitment to customer success and care

Excellent communication and interpersonal skills for influencing stakeholders and building support for change at all levels

Innovative, proactive, and adaptable with a collaborative mindset

Full professional proficiency in English (required)

Legally authorized to work in Germany / Switzerland / Austria / France

#HeliosSoftware

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