Navan Pro Consultant

About the Role

The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel.

What you’ll do

Service Expectation

Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.

Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M

Ability and willingness to service different client industry sectors across the wider business

Demonstrate innovative thinking and provide a consultative approach

To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all- encompassing service

To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology

Operational Excellence

Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team

Pro-actively build meaningful and long-lasting relationships both internally and externally

Always exceed client’s expectation

Identify and implement opportunity to add value to each booking

Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)

Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences

Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result

Monitor all bookings for further saving opportunities up until completion of the trip

Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience

Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)

Monitor all bookings for further saving opportunities up until completion of the trip

To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintained amongst the team

To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings

Demonstrate proactive thinking when providing travel solutions

Able to provide cost effective solutions across all aspects of travel

To always comply with the client policies and guidelines

Achieve SLAs for all accounts

Regular interaction with overseas colleagues

Apply Quality Control procedures and processes in line with company and GREC requirements

What We’re Looking For

Previous VIP experience is preferred

Skills assessment results will be considered

Exceptional telephone manner and written skills

Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines

Has a proven record of experience in a core business travel environment

Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus

Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings

Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins

Knowledge of Low-Cost Carriers in the market and their different products available

Fully conversant with various rail, black car, LCC, OTA booking systems

Have a ‘team player’ approach to an office environment

Experience in using MS software packages

Ability to build an exceptional rapport with all clients

Excellent attention to detail

Have an enthusiastic approach and willingness to learn attitude

Independently commit to attend and complete all relevant training

Achieve individual and team-based business objectives

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

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