Ocean Gateway Associate

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity

The Ocean Gateway Associate plays a critical role in Flexport’s mission to make global trade easy for everyone. Flexport today connects over 10,000 clients and suppliers across 109 countries. In this role, you’ll work in a cross-functional environment, partnering closely with our forwarding partners, ocean carriers, and trucking providers, as well as teams across the company, to achieve our common objectives.

What You’ll Do

Partner Performance Management

Help build the operational performance framework, processes, and tools to measure ocean partner performance across the local market

Drive performance management of Flexport’s freight forwarding partners, customs partners, and ocean carriers, using global performance metrics, targets, dashboards, and reporting to drive quality and consistency of operations

Define and refine operational performance and product adoption metrics that meet business needs, in alignment with Account Management, Global Operations, Operational Excellence, and partners

Prepare presentations and analysis for the monthly and quarterly partner review process

Allocation & Operations

Use Flexport allocation tools to actively route cargo to ocean carrier contracts with optimal cost, transit time, and allocation availability

Create enablement resources so internal teams can easily ship in and out of managed territories

Partner Development

Act as a trusted advisor and coach to partners, continuously identifying gaps and developing solutions focused on process standardisation for both the Flexport operations team and partners

Identify partner training needs, and design and execute training programme to drive operational quality

What You’ll Bring

Bachelor’s degree with 3+ years of professional logistics or supply chain experience

Ocean export operations experience (TPEB), with shipments from East Asia to the USA and Canada

Strong commercial and business acumen, with the ability to bring a deeper level of analysis and insight to inform strategy

Ability to create data-driven insights that inform decisions and process improvements

Analytical skills and next-level attention to detail, while maintaining a macro perspective

Prior experience managing programme and initiatives from end to end

Ability to identify win-win commercial and operational opportunities

Strong ability to build relationships globally, manage different stakeholders, and influence others

Excellent communication, interpersonal, and organisational skills

Courage to challenge the status quo when logic and reason require it

A “compliance first” attitude, as we operate in a heavily regulated industry

What We Offer

Competitive base salary

Quarterly performance bonus

Restricted Stock Units (RSUs)

Daily complimentary lunch

Medical insurance, including coverage for dependents

Comprehensive training on Flexport’s systems and tools

Internal career growth, with opportunities to develop and move up within Flexport’s global network

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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