On-Call Appointment Clerk

We are looking for an additional On-Call Appointment Clerk to support our growing customer base. If you have a strong work ethic, a “do whatever it takes” attitude, and can thrive in a family work environment – this is the job for you! Apply today to begin your journey with an established, reputable, family-oriented company that values its employees’ opinions and contributions!

Responsibilities

Answer inbound phone calls and respond to email inquiries

Perform outbound calls with existing customers

Create service tickets and schedule appointments accurately

Review customer account information.

Strong English verbal and written communication skills

Attention to detail and accuracy a must

Excellent email handling skills

Strong customer service focus with the ability to empathize as well as prioritize customers' needs

Must be able to multi-task

Solid sales acumen

Minimum typing skills of 30 words per minute

Determination to succeed

Personal accountability is a necessity

Contact Center background preferred

Bilingual (Spanish) is a plus.

All your information will be kept confidential according to EEO guidelines.

EE&A is here to help provide emergency power generation products and services to customers in Ohio. Whether you need home standby generators, primary power for industrial use or generator sales and service, we build, integrate and warrant entire power generation packages: generator sets, controls, transfer switches, paralleling switchgear, fuel tanks, enclosures and controlling software.

EE&A offers power generation systems and generator repairs using the necessary supporting equipment to residential, commercial and industrial based clients. We stock direct replacement parts for all of the equipment we service and can ship them direct from our warehouse or one of our suppliers for even faster support.

Originally posted on Himalayas