Operations & Client Services Coordinator

Category: Consulting

Location:

We are seeking a proactive, organized, and highly communicative Operations & Client Services Coordinator to support daily business operations, client communication, account administration, and members of the executive team.

The ideal candidate communicates professionally, learns new technology quickly, exercises sound judgment, and takes ownership of responsibilities without requiring constant direction.

Key Responsibilities

Client Services

Respond to client questions regarding billing, accounts, schedules, contracts, and services

Follow up on delayed, declined, or failed payments

Monitor upcoming contract renewals

Coordinate internally when client concerns require action

Escalate sensitive or unusual issues to leadership

Business Operations

Review operational reports and identify items requiring follow-up

Maintain accurate client, employee, billing, and operational records

Track compensation changes, client credits, and important employee conversations

Assist with time-tracking corrections and payroll preparation

Identify missing information, inconsistencies, or potential problems

Support recurring administrative processes and special projects

Technology Administration

Create and maintain email addresses and user accounts

Manage team access and Google Workspace groups

Troubleshoot basic account and technology issues

Maintain accurate information across company systems

Learn and follow new software-based workflows

Executive Support

Manage calendars, appointments, and meeting schedules

Monitor and organize executive inboxes

Identify and escalate urgent or time-sensitive messages

Assist with drafting emails, research, and follow-up items

Provide administrative support to members of the executive team

Required Qualifications

Excellent written and verbal English

Strong client service and professional communication skills

Experience in operations, administration, executive support, or customer service

Strong technology skills and the ability to learn new platforms quickly

Proficiency with Google Workspace

Excellent organization, time management, and attention to detail

Ability to manage multiple priorities and work independently

Good judgment and proactive problem-solving skills

Ability to handle confidential information professionally

Reliable availability and responsiveness Monday through Friday

Experience with billing, payroll, accounts receivable, remote teams, or service-based businesses is helpful but not required.

Schedule

This is a part-time position requiring 20–25 hours per week. Exact working hours may be flexible, but the successful candidate must maintain consistent weekday availability and reliable responsiveness Monday through Friday.

What Success Looks Like

Clients receive prompt and professional assistance

Billing and payment concerns are followed up on consistently

Records and operational information remain accurate

Important issues are identified and escalated promptly

Executive calendars, inboxes, and follow-up items stay organized

Tasks are completed accurately without constant reminders

Confidential information is handled with discretion

Details

Originally posted on Himalayas