Operations Manager | Property Management Lead

Operations Manager – Property Management

Full-Time | Remote | EST Hours

Location: LATAM | Supporting Miami & Orlando, Florida

About the Role

At Pavago, one of our clients is hiring an experienced Operations Manager to lead day-to-day operations for a growing U.S.-based residential property management company.

This is a senior, hands-on leadership role — not a training or entry-level management position. You’ll lead a six-person team across leasing, operations, maintenance coordination, and business development while ensuring properties, people, and processes perform consistently.

We’re looking for someone with proven property management experience who can lead teams, manage owner relationships, drive accountability, and make decisions independently.

What You’ll Own

Property Management Operations

Oversee leasing, vacancies, unit turns, renewals, and rental increases

Manage maintenance coordination and vendor performance

Monitor rent collections, delinquencies, and eviction processes

Ensure property inspections and operational deadlines are completed on time

Maintain strong operational performance across Miami and Orlando portfolios

Team Leadership & Accountability

Lead and manage a team of 6 employees

Establish KPIs, expectations, and performance standards

Hold team members accountable for results and deadlines

Conduct coaching and performance reviews

Remove operational roadblocks and improve team execution

Property Owner & Client Relations

Serve as a key point of contact for property owners

Provide proactive portfolio and operational updates

Handle escalations professionally and confidently

Maintain strong owner relationships and support client retention

Performance & Process Improvement

Monitor portfolio and operational KPIs

Identify inefficiencies and improve workflows

Ensure consistent processes across markets

Partner with leadership on growth and operational initiatives

What We’re Looking For

5+ years of property management experience

2+ years managing teams within a property management company

Hands-on experience with:

Leasing & vacancy management

Unit turns

Maintenance coordination

Rent collections

Lease renewals

Evictions

Owner relations

Experience working directly with property owners

Experience leading remote teams

Fluent English and Spanish

Strong leadership, accountability, and decision-making skills

Comfortable managing multiple priorities in a fast-paced environment

Availability during U.S. EST business hours

Strongly Preferred

Residential property management experience

Multi-market operations experience

Buildium

QuickBooks

Monday.com

What Success Looks Like

Strong team accountability and execution

Reduced vacancies and efficient unit turns

Timely collections, renewals, inspections, and maintenance

High owner satisfaction and retention

Reliable performance across Miami and Orlando

Clear KPIs and operational visibility

Fewer escalations through proactive problem-solving

Why Join?

Fully remote leadership opportunity

Significant ownership and autonomy

Direct impact on a growing property management business

Opportunity to lead and develop a high-performing team

Ability to improve systems, processes, and portfolio performance

Long-term leadership growth potential

Interview Process

Application Review

Spark Hire Intro Video

Property Management Operations Assessment

Client Interview

Offer & Onboarding

What Happens After You Apply

Qualified applicants will receive a Spark Hire invitation to complete a short Intro Video. This allows the hiring team to learn more about your property management experience, leadership background, English/Spanish communication, and experience managing teams and property owners.

Please check your inbox and spam/junk folder for the invitation.

Apply Now

If you have proven experience leading property management operations, managing teams, working directly with owners, and driving portfolio performance, we’d love to hear from you.

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Originally posted on Himalayas