Operations Support Specialist

Headquarters: Casper, Wyoming, USA

URL: https://evolvepeptides.com/

Evolve Peptides is a US-based e-commerce company supplying research peptides to researchers and laboratories across the United States. Every batch is third-party tested, orders ship same day from our fulfillment center in Florida, and the whole operation runs on a small, fast-moving remote team.

We are hiring an Operations Support Specialist to keep orders, inventory, customer chats and automations running smoothly every day. You will work directly with the founders and our operations team.

The basics

Pay: $12 USD per hour

Hours: Full-time, 40 hours per week, Monday to Friday, US Eastern business hours (9-5)

Engagement: Independent contractor, long-term

Location: Fully remote. We are only considering candidates based in South Africa, Latin America, or Eastern Europe.

Key responsibilities

Coordinate order processing, shipping, and fulfillment operations

Manage client chats, respond to inquiries, and provide timely, professional customer support

Maintain order trackers, inventory records, and CRM data

Monitor inventory levels, resolve discrepancies, and assist with monthly inventory projections

Create product labels and manage product information across ordering platforms

Monitor, maintain, and troubleshoot automated workflows using Zapier

Update online order forms, product mappings, and WooCommerce listings

Investigate shipping issues, returns, and fulfillment discrepancies

Assist operations and account managers with administrative tasks and special projects

Identify opportunities to improve workflows and operational efficiency

Qualifications

Previous experience in operations support, e-commerce, fulfillment, customer support, or a similar role

Strong organizational skills and exceptional attention to detail

Proficiency with Google Workspace, particularly Google Sheets

Experience with Zapier, WooCommerce, Canva, or similar platforms preferred

Strong technical aptitude and problem-solving skills

Ability to work independently, manage multiple priorities, and adapt to new systems

Proactive, dependable, and comfortable working in a fast-paced environment

Excellent written English

Reliable internet connection and a quiet workspace

How to apply

Email [email protected] with the subject line "Application - [Your Name]" and the following:

1. Your resume/CV

2. A short introduction, a few paragraphs, no spelling or grammar errors. Write it yourself; we can tell.

3. A photo of your workstation, a screenshot of your speed test (speedtest.net), and an explanation of your backup setup

4. A voice message on vocaroo.com, 2 minutes max, telling us who you are and why you're interested in this role. Keep it simple. Don't summarize your resume; we have it.

Applications that do not follow this format will not be reviewed.

We look forward to hearing from you!

To apply: https://weworkremotely.com/remote-jobs/evolve-peptides-operations-support-specialist