Patient Care Coordinator - B075 (SR)

Work From Anywhere in LATAM or the Philippines

Work Schedule: CST │ 9:00 AM – 5:00 PM (Monday–Friday)

About Pearl Talent

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About the Client

An early-stage AI healthtech company is building a clinical co-pilot platform for urgent care practices across the US, and is hiring a Patient Referral Coordinator to take on the human side of its patient referral outreach.

The company's platform flags care gaps in real time and is scaling quickly across its network of urgent care clinics — this is the company's first hire dedicated to this function, with referral outreach currently handled directly by the founding team.

About the Role

As Patient Referral Coordinator, you'll call patients flagged by the platform for specialist follow-up, explain in plain language why the referral matters, address questions or hesitations, and help them book their next appointment — either directly or via follow-up text, email, or voicemail. The role starts light and is expected to scale over the coming months as referral volume grows; success is measured by booking conversion rate and how quickly you respond to new referral notifications.

Core Responsibilities

Patient Outreach & Booking

Call referral-eligible patients flagged by the platform, starting at approximately 5 patients per day and scaling over time

Explain in plain language why a specialist referral is needed based on the patient's care gap

Address patient objections and questions with empathy, guiding them toward booking without pressure

Book appointments directly through the internal dashboard or coordinate with the patient's preferred provider

Maintain a booking conversion rate of 80%+ across all eligible patients contacted

Follow-Up & Patient Communication

Leave voicemails and send text/email follow-ups for patients who don't answer on the first attempt

Re-contact patients from previous days who have not yet booked

Research and answer patient questions about insurance, logistics, or referral reasoning

Escalate clinical questions outside scope to the appropriate internal contact

Dashboard & Compliance

Review overnight patient notifications each morning via the internal dashboard

Update patient status (booked, no answer, declined, follow-up needed) using the platform's workflow tools

Access and review medical record summaries to understand patient context before calling

Handle Protected Health Information (PHI) in accordance with HIPAA and company data protocols

Maintain accurate documentation of all patient interactions

Requirements

Requirements

Must-Have

2+ years of experience in patient-facing healthcare coordination, medical customer service, or healthcare BPO roles involving outbound phone communication

Demonstrated experience with objection-handling or conversion-focused communication (e.g., appointment-setting, booking rate metrics, or persuasion-based customer service)

Experience working directly with US-based patients, clients, or customers by phone

C2 CEFR English fluency (near-native, unobstructive accent for US patient-facing calls)

Experience navigating CRM, scheduling, or patient management dashboards

Demonstrated ability to work independently with minimal supervision (e.g., small-team, startup, or remote BPO environment)

Availability to work 9:00 AM–5:00 PM Central Time

Nice-to-Have

Spanish-English bilingual fluency (B2+ CEFR Spanish)

Familiarity with medical terminology, ICD diagnosis codes, or insurance verification processes

Prior HIPAA or PHI handling training

Experience in an early-stage startup or fast-scaling, low-structure environment

Benefits

Competitive Salary: Based on experience and skills

Remote Work: Fully remote—work from anywhere

Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting

Generous PTO: In accordance with company policy

Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees

Direct Mentorship: Guidance from international industry experts

Learning & Development: Ongoing access to resources for professional growth

Global Networking: Connect with professionals worldwide

Our Recruitment Process

Application

Screening

Skills Assessment

Topgrading Interview

Client Interview

Job Offer

Client Onboarding

Ready to Join Us?

If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.

Originally posted on Himalayas