PeopleHub Coordinator

PeopleHub Coordinator

Toast Overview:

Now, more than ever, the Toast team is committed to our customers. Our focus is on building the

restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building

the businesses they love. And because our technology is purpose-built for restaurants, by restaurant

people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that

will power their restaurant of the future.

Toast is continuously growing and changing, and the People Operations team is at the center of it all,

supporting and enhancing the employee journey by evolving our processes and systems as we scale.

We meet Toasters in moments that matter. By enabling the business with tools and efficient processes,

we support all Toasters to thrive through providing a reliable and positive employee experience.

This roll* owns the execution of day-to-day activities to keep our people data accurate and up-to-date,

directly impacting the experience of employees or managers and ensuring that business runs smoothly.

An ideal candidate would be a great collaborator, have fierce organization, unparalleled attention to detail,

and strong communication skills.

Job Overview:

We are looking for an enthusiastic, organized, and detail-oriented person to join our People Operations

Team. The People Operations Specialist I is responsible for supporting the day-to-day operations, tasks

and projects supporting the People Team.

We offer a great opportunity to learn the full-cycle employee experience including onboarding, employee

record management, process improvement, system implementation, and off-boarding. The People

Operations Specialist I will be friendly and helpful, comfortable with handling highly confidential

information and will know how to prioritize work and understand the balancing act of managing multiple

projects simultaneously.

What you will do:

Enter and maintain employee information into our HR System on a timely basis, accountable for

data integrity and keeping the strictest of confidentiality with sensitive employee information.

Facilitate documentation & completion of tasks in a timely manner within Workday, and assist

with additional reach outs in order to stay compliant with statutory regulations on documentation.

Handle inbound employee inquiries via ServiceNow; identify needs, process necessary

transactions in our system of record, Workday and other HR systems, and escalate issues.

Proactively identify process improvements and collaborate towards a more productive process

that improves the customer experience.

Collaborate with business partners to actively engage in the job requisition creation process in

Workday.

Support new process development and refinement as Toast expands into new countries.

Conduct audits and engage with customers to ensure compliance with various Toast programs,

such as required training, policy acknowledgements, and contractor record integrity.

Perform other related duties or special projects as necessary.

What you'll need to thrive?

The ideal candidate in this role will be customer-oriented with strong organization skills, the ability to

manage multiple high priority tasks with tight deadlines, while maintaining impeccable attention to detail

and accuracy. Additional qualifications are:

Experience working in a HR department strongly preferred with 1-2 years of experience

Experience with Workday, ServiceNow, or other HRIS systems is a plus.

Excellent written and oral communication skills.

Ability to work with confidential information and maintain discretion.

Bachelor’s/Masters Degree in a Human Resources related field preferred.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.