Player Support Representative / Email Support - TALENT POOLING

About the CompanySide is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences. For more information, visit

About This Opportunity

Please note, this listing is not for an immediate open position but for our Talent Pool. By applying, you express interest in being considered for future opportunities that align with your skills and experience.

These opportunities are contingent on client needs and project availability. As projects are initiated or client proposals are developed, we will review candidates from this pool and contact those who most closely align with the specific requirements of the player support opportunity.

Ready to Apply?

We’ve made it easy. Just click "Apply for this job"!

Requirements

Technical Requirements

Windows 10+ or latest macOS (genuine copy preferred)

Minimum 8GB RAM, SSD, and i5 or better processor

50+ Mbps internet speed with stable upload/download

Microphone and audio support

1–2 USB-A ports (for our secure access device)

Required Skills

Tech & Support

Troubleshoot and resolve game-related issues

Handle multiple chats, emails, and calls

Document actions clearly in ticket systems

Soft Skills

Problem-solving, empathy, and concise communication

Adaptable across games, tools, and policies

Time-efficient without sacrificing quality

Professionalism

Player-first mindset with policy awareness

Accountable, collaborative, and security-conscious

Calm under pressure, friendly in tone

Language

Grammar-checked, clear, consistent writing

Follow internal style and phrasing guides

Bonus Points

Zendesk, Salesforce, or similar ticketing experience

Knowledge of game mechanics, updates, and consoles (PlayStation, Xbox, PC)

Passion for gaming and player communities

Benefits

What’s in It for You

Work directly with global gamers and improve real-time support skills

Gain hands-on experience with technical troubleshooting and gaming platforms

Be part of a collaborative, fun, and supportive team environment

Originally posted on Himalayas