Principal Consulting Architect - Observability (Canberra)

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

You will have the opportunity to work with tremendous Services, Engineering and Sales teams and wear many hats. This is a critical role, as Consultants have an amazing chance to make an immediate impact on the success of Elastic and our customers.

What You Will Be Doing

We are looking for a principal architect who demonstrates visionary leadership by orchestrating and implementing Elastic solutions, generating customer business value from our products. Grouping responsibilities in the following areas:

Assess and Design

Thoroughly analyze and understand customer business pain points and intricate technical challenges

Gather requirements in complex enterprise customer environments

Master Elastic solution architectural design on platforms integrating with other enterprise technologies

Create and build out customer road maps

Demonstrate technical authority by proficiently articulating complex technical solutions in clear language, effectively persuading the audience to embrace recommended best practices while presenting and delivering Elastic's optimal solutions.

Distinguished by their ability to drive themselves across scoping negotiation or planning for a project, not just their technical expertise

Implement and Deliver

Operates in a lead role and/or provides oversight on multiple concurrent projects.

Responsible for the overall success of multiple projects and for directing Architects and Engineers on their projects.

Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

Generates the ideas required to solve a problem, even if the problem is ambiguous, and takes full ownership of the solution, even when this involves many activities.

Contribute to post-sales escalations and help the team navigate through the issues.

Is comfortable dealing with complex technical implementations, as well as working with stakeholders up to the C-level.

Is able to manage difficult stakeholders to turn negative situations into positive outcomes.

Lead technology workshops that include hands-on mentoring, whiteboarding, and solution development

Deliver outcome-based solutions

Lead, hands-on-deploy (from data onboarding, configuration, visualizations, alerting), and seamlessly integrate Elastic products and APIs into intricate platform architectures, harnessing years of technical expertise

Master data modeling, develop and optimize queries, tune and scale clusters, prioritizing fast search and analytics at scale

Solve our customers’ most challenging platform, configuration, observability and data problems

Grow and Expand

Strategic thought process to keep the bigger picture and customer expansion in mind. Is able to "own" a complex account and drive its growth and success.

Orchestrate and implement capacity planning in mission-critical environments

Perform technical audits, upgrades, platform migrations, and use-case expansion

Work with and guide our customers along their ever-maturing Observability journey

Engage with the Elastic Sales team to scope opportunities while assessing technical risks, questions, or concerns.

Provide input on large strategic opportunities during pre-sales.

Intentionally builds perspectives and capitalizes on new and challenging opportunities and assignments.

Leverages opportunities for growth and development from multiple sources.

Influence and Collaborate

Established contributor across multiple teams: Elastic Engineering, Product Management, and Support teams to identify feature enhancements, extensions, and product defects.

Networks with senior internal and external personnel in their own area of expertise.

Produces code, research, and/or technical guides for internal and external use.

Engage with the Elastic Sales team to scope opportunities while assessing technical risks, questions, or concerns

Be a mentor/coach for your fellow Elastic consultants. Teaches others to teach others.

Demonstrated ability to communicate to a variety of stakeholders up to the C-suite level

Able to capture and convey/share lessons learned from the field.

Explains more complicated or sophisticated facts, practices, policies, etc. to others both within and outside the organization

Effectively presents to groups; leverages a variety of presentation methods to maintain group focus.

Influences well beyond themselves. Often, this means they own their immediate area of work and are generally helping to set direction and priorities for a number of adjacent team members, regardless of title.

What You Bring

Minimum of 8 years as a Consulting Architect, Principal or senior IT functional leadership experience

History of working as a Consultant delivering professional services engagements

Strong customer advocacy, relationship-building, presentation and communications skills

Ability to lead meetings with project owners and C-level stakeholders.

Ability to articulate the business value of an outcome-based delivery while being technically savvy and hands-on

Demonstrated experience of technical leadership throughout project lifecycles

Solid experience deploying Elastic Observability solutions or similar domains (Splunk, Datadog, Dynatrace, New Relic, AppDynamics, Sentinel, Grafana Labs)

Hands-on experience in on-prem systems and/or public/private cloud platforms like AWS, Azure, GCP, Openstack

Hands-on experience in Linux

Good understanding of networking, security, containerization, serverless, DevOps in system landscapes and infrastructure automation knowledge.

Experience utilising programming or scripting languages in a corporate environment like Python, Javascript, Go or Chef/Puppet etc.

Understanding of databases

Ability and willingness to travel from time to time as required

Comfortable working remotely in a highly distributed team

Bonus Points

BS or Master in Computer Science

Current security clearance

Certifications and specialization in IT Ops, Infrastructure, APM, Data Engineering, Machine Learning, Data Infrastructure

Deep understanding of Elasticsearch and Lucene, including Elastic Certified Engineer certification

Experience working closely with a pre-sales organization in scoping the needs of Customers

Experience with Statement of Work delivery

Experience with both Agile and Waterfall methodologies

Experience contributing to an open-source project or documentation

Experience as a Software Engineer, System Administrator, or DevOps Engineer

Hands-on experience with large distributed systems from an architecture and development perspective

Knowledge of information retrieval and/or analytics domain

Understanding of Windows, Mac, Linux Operating Systems, and Java

Experience as a technical instructor or public speaker to large audiences on enterprise infrastructure software technology to engineers, developers, and other technical positions

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary

Health coverage for you and your family in many locations

Ability to craft your calendar with flexible locations and schedules for many roles

Generous number of vacation days each year

Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service

Up to 40 hours each year to use toward volunteer projects you love

Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected]. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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