Product Manager – AI Product Engineering

<p style="line-height: 1.4;"><span style="font-size: 12pt;"><strong>Overview:</strong></span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt;">We are looking for a Product Manager to support the build, rollout, adoption, and continuous improvement of AI-powered products used across Guidepoint’s expert-network operations.</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt;">This role sits at the intersection of product management, product operations, workflow automation, AI adoption, and internal tools. The ideal candidate is a hands-on problem solver who can work closely with users, engineering, QA, design, operations, and leadership to turn high-friction workflows into reliable, scalable product systems.</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt;">The Product Manager will support a portfolio of mature and emerging initiatives by writing clear requirements, managing user feedback, looking at adoption, usage data &amp; analytics, triaging issues, supporting UAT and helping teams make data-driven product improvements. This role is especially important as Guidepoint expands its use of AI, automation, and human-in-the-loop workflows across complex operational processes.</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt;"><strong>What You’ll Do:</strong></span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt;"><strong>Product Delivery &amp; Execution</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with engineering, QA, UX, and business stakeholders to support timely and high-quality delivery of product improvements.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Participate in sprint planning, backlog refinement, UAT, release readiness, and post-release review.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Help ensure features are tested against real user workflows, edge cases, business rules, and operational expectations.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support rollout planning, user onboarding, training, and adoption follow-ups for new and existing product capabilities.</span></li> </ul> <p style="line-height: 1.4;"><span style="font-size: 12pt;"><strong>Product Operations &amp; Workflow Support</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Act as a day-to-day product contact for users</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Triage bug reports, user questions, change requests, and product feedback.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Translate recurring themes into clear product requirements, tickets, acceptance criteria, and follow-up actions.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Maintain strong product hygiene across Jira, Confluence, release notes, user documentation, and training materials.</span></li> </ul> <p style="line-height: 1.4;"><span style="font-size: 12pt;"><strong>AI Workflows &amp; Tools</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work with product and engineering teams to ensure AI-driven features are usable, measurable, and aligned with real business workflows.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Help identify where automation is working well, where users are intervening, and where product improvements are needed.</span></li> </ul> <p style="line-height: 1.4;"><span style="font-size: 12pt;"><strong>Metrics, Adoption &amp; Continuous Improvement</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Track product adoption, usage, user friction, defects, release outcomes, and operational impact.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build and maintain lightweight dashboards, recurring reports, and product health views.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Synthesize input from users, support channels, usage data, QA findings, and stakeholder feedback to recommend product improvements.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support quarterly and sprint-level planning by bringing structured insights on product performance, adoption gaps, and user pain points.</span></li> </ul> <p style="line-height: 1.4;"><span style="font-size: 12pt;"><strong>Cross-Functional Communication</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Coordinate across Product, Engineering, QA, UX, Client Services, Operations, Compliance, and other stakeholder groups.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Communicate product updates, known issues, release timelines, and training needs clearly to internal teams.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Help ensure feedback is gathered before and after delivery, and that product decisions are grounded in user needs, business impact, and operational realities.</span></li> </ul> <p style="line-height: 1.4;"><span style="font-size: 12pt;"><strong>What You Have:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">2–4+ years of experience in Product Management, Product Operations, Business Analysis, or Workflow Automation roles.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong ability to translate ambiguous business problems into clear requirements, user stories, acceptance criteria, and delivery plans.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Comfort working with engineering, QA, UX, and business stakeholders in an agile environment.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong communication skills, verbal &amp; written, including product documentation, release notes, training material, and stakeholder updates.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Analytical mindset with experience using product metrics, dashboards, user feedback, and operational data to guide product decisions.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Familiarity with AI products, LLM-powered workflows, recommendation systems, human-in-the-loop design, or automation products is strongly preferred.</span></li> </ul> <p style="line-height: 1.4;"><span style="font-size: 12pt;"><strong>What We Offer:</strong></span></p> <ul> <li style="font-size: 12pt; line-height: 1.4;"><span style="font-size: 12pt;">Competitive salary, bonus and benefits</span></li> <li style="font-size: 12pt; line-height: 1.4;"><span style="font-size: 12pt;">Excellent medical coverage through BUPA</span></li> <li style="font-size: 12pt; line-height: 1.4;"><span style="font-size: 12pt;">Excellent professional development opportunities</span></li> <li style="font-size: 12pt; line-height: 1.4;"><span style="font-size: 12pt;">Supportive culture that celebrates and rewards success</span></li> <li style="font-size: 12pt; line-height: 1.4;"><span style="font-size: 12pt;">Monthly Happy Hour, Social Events, Summer Fridays</span></li> <li style="font-size: 12pt; line-height: 1.4;"><span style="font-size: 12pt;">Year-round company sponsored sports and team building events</span></li> <li style="line-height: 1.4; font-size: 12pt;"><span style="font-size: 12pt;">Informal work environment</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Employee Assistance Programs</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Volunteer days</span></li> </ul> <p style="line-height: 1.4;"><span style="font-size: 12pt;"><strong><span data-contrast="auto">About Guidepoint</span></strong><strong><span data-contrast="auto">:</span></strong>&nbsp;</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt;">Guidepoint powers end-to-end research workflows for the world’s best research teams.</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt;">Backed by a global network of more than <strong>2 million experts and over 1,600 employees,</strong> Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt;">At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.</span></p> <p style="line-height: 1.4;"><span class="ui-provider ee bmy bmz bna bnb bnc bnd bne bnf bng bnh bni bnj bnk bnl bnm bnn bno bnp bnq bnr bns bnt bnu bnv bnw bnx bny bnz boa bob boc bod boe bof" style="font-size: 12pt;">#LI-HYBRID</span></p> <p style="line-height: 1.4;"><span class="ui-provider ee bmy bmz bna bnb bnc bnd bne bnf bng bnh bni bnj bnk bnl bnm bnn bno bnp bnq bnr bns bnt bnu bnv bnw bnx bny bnz boa bob boc bod boe bof" style="font-size: 12pt;">#LI-TA1</span></p> <p style="line-height: 1.4;">&nbsp;</p>

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