Product Operations Specialist | Generalist

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

As a tenured member of Ramp’s growing Product Operations team, you will work at the nexus of Ramp’s cutting edge FinTech product and the operational realities of what it takes to deliver for a massive and rapidly scaling set of customers.

You will own the operations for a meaningful product or set of products at Ramp, while also influencing the overall development of Ramp’s internal operations as the company rapidly scales. You will collaborate with your product partners to lay out a data-driven and customer-informed roadmap of features to build and improvements to implement, build out automation and processes to help Ramp scale internally, and assist in the launch of impactful new features and products. You’ll work closely with product managers, engineers, design, data and our customer-facing teams, as well as partners and vendors outside of Ramp.

*Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week*

What You’ll Do

Customer Obsession: Represent the “voice of the customer” within your product space, work to connect the day to day customer experience to product and engineering teams, and bring customer insights to help teams think beyond the boundaries of what exists today

Process Development: Own meaningful company-wide initiatives to help prepare Ramp for larger scale, and to create predictable and reliable processes for the benefit of the Ramp team and our customers and partners

Product Analysis: Create high-leverage product analytics and data analysis and use it to surface opportunities for improving performance, quality, and intuitiveness of the product

Launch Support: Ensure that product releases are flawless through documentation, enablement and context sharing across the organization

Incident Management: Achieve fast resolution of product bugs and issues by aiding in the tools and processes for incident identification and resolution

Partner Ops: Manage our operational relationship with relevant partners and vendors, including negotiating strong service agreements and performing joint performance assessments

What You Need

Minimum 2 years of professional experience working in product management, product operations, or strategy & operations roles, ideally in a fast-growing business

Experience driving fast and successful execution of complex initiatives that involve the coordination of efforts of many different teams

Track record of “seeking the root cause” of issues to find more enduring and impactful solutions than others

Experience leveraging qualitative and quantitative feedback to create product recommendations

Experience working directly with customers or clients through feedback requests and/or user research interviews

Experience leveling up and assisting junior members of your team with constructive feedback

Excellent written and verbal communication skills with experience tailoring a message to different audiences

Can translate data into insights and action, including experience querying SQL

Comfort in ambiguity and a track record of charting your own path

Nice-to-Haves

Experience with Retool or other low-code tooling platforms

Experience in Management Consulting

Technical programming experience (Python, Java, React)

About Our Teams

Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend

Procurement owns streamlining new purchase requests, approvals, vendors, savings, and price intelligence products to help companies make better financial decisions

Intelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions

Bill Payments owns our invoice management, accounts payable, and B2B payment capabilities

Risk owns our underwriting and financial products that determine which businesses to approve and how to manage risk

Growth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform

Accounting owns creating intelligence in our accounting platform, saving finance teams time and money

Mobile owns our mobile app development and mobile strategy

Benefits available to all full-time Ramp employees (Global)

Flexible PTO

Centralized home-office equipment ordering

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

United States

100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

One Medical annual membership

401(k), including employer match on contributions made while employed by Ramp

Fertility HRA (up to $10,000 per year)

Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

Pet insurance

In-office perks: lunch, snacks, drinks, and more

Relocation expense coverage to NYC or SF (if needed)

Canada

Group medical, dental, and vision coverage through Sun Life

Life, AD&D, and disability coverage

Fertility drug coverage (up to $4,000 lifetime)

Group Retirement Plan with employer match (RRSP + DPSP)

Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

Employee Assistance Program and virtual care through Lumino Health

United Kingdom

Private medical insurance through Freedom Elite

Virtual GP and at-home care via eMed x Livi

Workplace pension through Penfold, with salary sacrifice option

Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

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