Project Manager

Summary Description:

The Client Engagement Manager (Project Manager) is vital to client satisfaction, project health, and the anchor for our internal project teams. Their goal is to maximize client project success and account satisfaction by developing strong relationships with key stakeholders across accounts. The Client Engagement Manager (Project Manager) brings excellent project management experience to their accounts, and is a top knotch communicator both internally and with our clients and vendors.

What You’ll Be Doing:

Leads the full lifecycle of client engagements and oversees design, development, and production of projects to ensure client specifications and deadlines are met

Ensure timely and efficient milestone handoffs internally and externally throughout project

Provide proactive status updates to team members, management and clients. Hold internal and external status meetings. Document and communicate decisions and actions from each status meeting

Adhere to Ardent’s project management standards and best practices, embracing flexibility where possible

Develop, maintain, and monitor progress reports, project plans, timelines and budgets with focus on attention to detail and client satisfaction — speaking up when deliverables are not in alignment with Ardent standards

Develop detailed project plan(s) to monitor and track progress

Manages people and vendor resources required for client engagements – reworking plans and prioritizing needs effectively with Resource Manager

Provide project support to participating internal and external talent

Develop purchase orders, track projects from purchase order through invoicing

Obtain client feedback and work through edits and revisions

Escalate any project changes that may affect scope, time, cost and or quality

Perform risk management to minimize project risks

Stay in tune with client needs, strengthening Ardent’s position as learning consultants

Travel locally to and from the client location as needed

Other duties as assigned

What You’ll Bring:

Bachelor's degree or equivalent years of experience required

5+ years’ experience as a client facing Project Manager; experience in the learning industry is a plus

Experience with Smartsheet, Microsoft Project or other project management tools

Competency in Microsoft applications including Word, Excel, and Outlook

Proven ability to manage budgets

Willingness to support clients across multiple timezones (EST, CST, PST)

High competence in project and client services management; able to embrace the flexibility and ambiguity needed in our client services environment

Effective client communications, including being confident having difficult conversations

Work creatively to manage project scope and changes by problem solving, identifying risks / issues and negotiating win-win solutions

Demonstrated ability to launch new client engagements and projects

Reporting on project success criteria / metrics, milestones, risks and issues – internally and with the client

Proven track record for successful delivery of projects and working cross-functionally across internal and external teams

Ability to be flexible in diving into project detail when necessary, while keeping the overall picture in mind

Demonstrated ability to be responsive with both verbal and written communication, while maintaining a strong sense of urgency

Equal Opportunity Employer:

Come as you are. Ardent Learning is an equal opportunity employer. Ardent embraces diversity and is committed to building an inclusive environment for all employees.

Originally posted on Himalayas