Quality & Compliance Officer

We’re looking for a highly organised, detail-focused Quality & Compliance Officer to join our growing team. This is a hands-on role for someone who enjoys getting the detail right, keeping processes moving and making sure records, certification and compliance activity are accurate, timely and well managed. You’ll play a key role in keeping our Quality & Compliance function running smoothly, while developing your knowledge and career within a growing awarding organisation.

You’ll be someone who loves to be organsied, spots the detail others might miss and takes pride in getting things right. You’ll need to be confident managing multiple priorities, following processes, keeping on top of deadlines and knowing when something needs to be escalated.

Duties include:

Review Statements of Results (SoRs) - Check learner results to make sure they are complete, accurate and match the assessment information before certificates are issued.

Process certification claims in line with company procedures

Maintain certification records, trackers and databases

Maintain quality trackers, monitoring logs and action plans

Support quality reporting and dashboard production

Assist with data collection, validation and reporting activities

Manage the Quality & Compliance mailbox

Compliance Administration

General Responsibilities, include but not limited to:

Liaise professionally with internal and external stakeholders

Maintain confidentiality and handle sensitive information appropriately

Support continuous improvement by identifying opportunities to improve administrative processes

Person SpecificationEssential

Previous experience maintaining quality and audit records

Excellent attention to detail and high levels of accuracy

Strong organisational and time management skills

Experience maintaining records, trackers or databases

Excellent written and verbal communication skills

Proficient in Microsoft Office applications, particularly Outlook, Word and Excel

Ability to priorities workload and manage multiple tasks effectively

Ability to follow processes and maintain accurate records and audit trails

Desirable

Experience working within an awarding organisation (AO), EPAO or training provider

Experience of certification administration

Experience of document control and version management

Knowledge of Ofqual-regulated qualifications or apprenticeship environments

Experience of working with quality performance data

Data and technology skills (Office 365, Excel, Power BI or automation tools)

What Success Looks Like

Statements of Results (SoRs) are reviewed accurately and processed promptly

Certificates are claimed and issued within agreed service standards

The Quality & Compliance mailbox is managed efficiently and professionally

Quality and compliance registers are accurate, complete, and maintained consistently

Audit and compliance records are organised, accurate and readily available

KPI reports, trackers and action logs are maintained accurately and on time

Internal and external stakeholders receive a responsive and professional service

Our Values At 1st for Awarding, our values guide how we hire, support, and grow together. They show up in how we treat each other, how we work with partners, and how we make decisions.

You can find more about our values on our website.

Why Join Us?

Salary: £26-28k

Remote-first role with built-in flexibility

Monthly co-working days (lunch included!)

25 days’ holiday + 8 bank holidays

8 Wellbeing Hours per year

Optional access to Benenden Health, giving you the opportunity to take out a paid health and wellbeing membership

All the tech you need

To apply:

Please send your CV and a cover letter tailored to this specific role at 1st for Awarding. We’re only reviewing applications that include a personalised cover letter.

Salary: £26,000 - £28,000

Originally posted on Himalayas