Remote Bilingual Patient Support Agent

Description

We are looking for a detail-oriented, caring, and reliable bilingual professional to join our remote patient support team.

In this role, you will be the primary point of contact for patients, helping them navigate their care journey from scheduling appointments to receiving follow-up guidance after their visits.

This is a fully remote, full-time position open to candidates based in Mexico. If you genuinely enjoy helping people, communicate clearly in both English and Spanish, and thrive in a structured remote environment, we would love to hear from you.

What You Will Do

Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats

Schedule patient appointments and manage changes or cancellations

Provide patients with clear pre-appointment and post-appointment instructions

Follow up with patients as needed to ensure they have the information they need

Support clinic operations with coordination and administrative tasks

Maintain accurate records of all patient interactions

Handle multiple communication channels at the same time while keeping a calm, professional tone throughout

Contract & Compensation

$5.50 USD per hour

Paid weekly in arrears

Independent contractor position

43-hours per week

Training duration: 4 weeks

Important Information

This is a fully remote opportunity

Candidates must be fluent in English and Spanish

Applications and resumes must be submitted in English

Only candidates based in Mexico will be considered for this posting

We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes:

Resume and Prescreen Questionnaire Review

One-Way Video Interview

Live Interview

Final Interview

Requirements

What We’re Looking For

Full professional fluency in both English and Spanish, written and spoken

At least 1 year of experience in customer service, patient support, or a similar client-facing role

Proven experience working in a fully remote role

Strong written communication skills with attention to grammar and clarity

Comfortable learning and navigating multiple software tools and platforms

A stable internet connection and a dedicated, quiet home workspace

Strong organizational skills and the ability to manage multiple tasks at once

A patient, empathetic, and professional communication style at all times

Currently residing in Mexico

CRM experience

Appointment scheduling experience

Inbound and outbound phone calls, email, text messages, and web chat experience

Originally posted on Himalayas