Remote - Customer Support Specialist (English & Spanish Speaking) - EU Timezone

Welcome to Torrero - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 30,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide.

About the role:

We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.

If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.

You will be doing:

Answer to incoming requests from customers via live chat

Identify customer needs and help customers use specific features

Analyze and reporting product malfunctions

Follow up with customers to ensure their basic technical and product related issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

Your expertise to meet the requirement:

You should be proficient in English and Spanish languages

You must have work experience in support

You must have excellent communication skills

You should have strong teamwork skills

You should have excellent PC skills

You must have high attention to details

You should have multi-tasking abilities

You must be flexible to work in different shift schedules (day & evening & night) and on weekends

We appreciate:

Ability to quickly and efficiently solve tasks

Independence, responsibility, initiative, and keep attention to detail

A flexible and systematic approach to solving complex problems

Experience in sports betting/gambling industry is a plus

We offer:

Fully remote job - work from anywhere you want

Competitive compensation

28 paid days off per year

Seniority leave

Real career opportunities and professional growth

The great team across the world

Hiring Stages:

Online Assessment

Introductory Call

Hiring Manager Round

Candidate Reference Check

Offer Letter

Originally posted on Himalayas