Renewals Representative, Account Based, Denmark

Job Requisition ID #

26WD98510

Position overview

The Renewal Representative, Regional Accounts is a customer-facing role responsible for managing and executing high‑volume subscription renewals across a portfolio of regional customers in the Nordics. Operating with a high degree of independence, this role focuses on protecting and expanding recurring revenue by delivering accurate, timely renewal execution and proactively addressing customer needs.

The role requires strong commercial judgement, confident customer communication, and the ability to manage multiple renewal cycles simultaneously. Success is measured through renewal rate, customer retention, expansion at renewal, and disciplined operational execution.

Responsibilities

End-to-End Renewal Ownership

Independently own and execute full renewal workflows across assigned regional customer accounts

Drive timely, accurate renewal completion with minimal guidance, ensuring contract and commercial accuracy

Customer Retention & Expansion

Defend the existing customer base by proactively identifying churn risk, renewal blockers, and customer concerns

Identify and close seat‑based expansion opportunities at renewal, using standard playbooks and creative commercial approaches

Customer & Procurement Engagement

Work directly with customer procurement and commercial teams to manage renewal execution and resolve issues

Apply clear, persuasive communication to influence renewal outcomes and maintain strong customer relationships

Forecasting, Data & Workflow Discipline

Maintain accurate renewal pipeline management, forecasting, and reporting within CRM systems

Monitor auto‑renewal status and intervene when auto‑renewals are disabled to prevent churn

Use data, insights, and workflow automation to improve renewal efficiency and predictability

Account Team Unit (ATU) Collaboration

Engage Account Executives on larger cross‑sell or expansion opportunities identified during renewal cycles

Partner with Customer Success Managers to align on adoption, retention, and renewal strategy

Provide light‑touch support to partners on partner‑owned or assisted renewal accounts

Share insights on churn risk, renewal blockers, and missed upsell signals across teams

Mentorship & Continuous Improvement

Provide guidance and informal mentorship to less experienced renewal or sales colleagues

Share customer feedback on product experience, packaging, and commercial friction with internal teams

Minimum Qualifications

Demonstrated experience managing customer renewals, account management, inside sales, or customer success motions within a B2B environment

Proven ability to independently manage a high volume of renewal transactions with strong attention to detail and prioritisation

Strong customer‑facing communication skills, with confidence engaging procurement and commercial stakeholders

Commercial awareness, including experience negotiating renewal terms and addressing customer objections

Ability to identify churn risks, expansion signals, and renewal blockers using customer insight and data

Experience using CRM systems to manage pipelines, forecasts, and renewal workflows

Highly organised and capable of managing competing priorities in a fast‑paced environment

Familiarity with Nordics customer buying behaviours and regional commercial practices

Preferred Qualifications

Experience working in subscription‑based or recurring revenue business models

Exposure to seat‑based expansion or upsell motions at time of renewal

Familiarity with partner‑assisted or partner‑led renewal models

Experience mentoring or supporting junior sales or renewal colleagues

Comfort working within cross‑regional or matrixed sales organisations

Degree‑level education or equivalent professional experience

RS27

#LI-AS1

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Job Level

3 SR3

Salary Transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

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About Autodesk

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When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

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