Restaurant POS Service Analyst

Restaurant POS Service Analyst

FoodTec Solutions

Department

Professional Services

Classification

Full-Time, Non-Exempt

Reports To

Professional Services Manager

Location

Remote or Needham, MA

Schedule

Monday–Friday, 9:00 AM–6:00 PM

Pay Band

$22.00–$30.25 per hour

About FoodTec Solutions

FoodTec Solutions is an established restaurant technology company serving operators across delivery/pizza, quick service, fast casual, and full service restaurant environments. We provide more than point-of-sale software—we deliver integrated business solutions including POS, kitchen systems, online ordering, loyalty, email marketing, mobile apps, employee management, inventory optimization, delivery monitoring, performance reporting, security and loss prevention, and more. Our team brings years of restaurant technology experience into every customer engagement, and our professional services and support teams help customers configure systems the right way for their business and long-term success.

Position Overview

FoodTec Solutions is looking for a customer-focused, operations-minded Restaurant POS Service Analyst to join our Professional Services team.

This role is ideal for someone who understands restaurant operations and enjoys working directly with customers to help them implement, configure, support, and improve the systems that power their business. The right person does not need to be a network engineer or generic IT help desk technician. We are looking for someone who can talk to restaurant operators, understand what they are trying to accomplish, guide them through system changes, support onboarding and go-lives, help with menu and configuration work, and coordinate clearly with internal teams.

This is a strong fit for candidates with backgrounds in restaurant management, restaurant operations, restaurant technology, POS support, customer onboarding, hospitality software support, implementation, or client training.

What You’ll Do

Serve as a day-to-day point of contact for new and existing FoodTec customers

Support customer communication through phone, email, and remote sessions

Guide restaurant clients through onboarding, go-live support, and early adoption of FoodTec systems

Train customers on system features, workflows, and best practices

Help customers understand and use core FoodTec solutions including restaurant POS, menu configuration, online ordering, loyalty, marketing, and other platform features

Gather and manage discovery details needed for menu setup, menu UI configuration, and related implementation work

Help customers leverage upgrades, new features, and system enhancements to improve operational efficiency

Set and manage expectations around project scope, deliverables, timelines, and next steps

Coordinate with managers and teammates to schedule work, maintain momentum, and keep projects moving

Support software updates, migrations, deployment tasks, and related customer-facing service projects

Document customer needs clearly and ensure information is communicated internally in a useful, actionable way

Participate in special projects and continuous improvement efforts within Professional Services

What Makes Someone Successful in This Role

Strong customer communication and relationship-building skills

Ability to understand restaurant urgency and operational impact

Ability to ask good questions, uncover the real issue, and document it clearly

Comfortable guiding customers through change, training, and new system functionality

Organized and dependable with strong follow-through

Able to balance multiple priorities in a fast-paced service environment

Strong judgment, professionalism, and ownership mindset

Comfortable learning and working across multiple connected restaurant technology solutions

Required Qualifications

1–3 years of experience in restaurant operations, restaurant management, restaurant POS, hospitality technology support, customer onboarding, implementation, or a related customer-facing role

Experience working directly with customers in a service, support, training, or operations capacity

Experience with restaurant menus, menu setup, modifiers, or implementation-related discovery

Strong verbal and written communication skills

Strong organizational skills and ability to manage multiple active tasks or projects

Proficiency with Microsoft Excel, Word, and PowerPoint

Ability to work independently while coordinating effectively with a team

Preferred Qualifications

Experience with restaurant POS systems or hospitality software

Experience supporting go-lives, onboarding, implementation, or rollout projects

Experience training restaurant staff or end users on systems and workflows

Experience with online ordering, loyalty, email marketing, or other restaurant technology tools

Experience in multi-unit restaurant environments

Hospitality, business, or technology-related degree or equivalent hands-on experience

Basic familiarity with HTML or design tools is a plus, but not required

What This Role Is Not

This role is not primarily a desktop support, networking, hardware repair, or generic IT help desk position. While technical comfort is important, success in this role depends more on restaurant operations understanding, customer interaction, training, implementation support, menu/configuration work, organization, and ownership.

Benefits

Competitive pay

Excellent medical and dental insurance

Paid vacation and holidays

401(k) plan with company contributions through profit sharing

Short-term disability

Tuition reimbursement

Why Join FoodTec

FoodTec is an established company with deep restaurant industry experience, a broad product ecosystem, and a team that plays a direct role in helping customers improve revenue, efficiency, and long-term success. We are not a plug-and-play startup model. We work closely with customers to configure technology to fit their business, and our team’s experience and service are a major part of what makes that successful.

Originally posted on Himalayas