RQ11391 - Solutions Designer - CRM - Senior

Must Have:

Demonstrated experience in Microsoft Dynamics 365 Solution Architecture, including design, implementation, customization, and governance of enterprise-wide platforms.

Demonstrated experience designing and implementing Microsoft Power Platform solutions, including Model-Driven Apps, Power Automate, Power Pages, and Business Process Flows

Experience architecting and implementing Azure-based enterprise solutions, including Azure Integration Services, App Services, Functions, API Management, and cloud-native components.

Demonstrated experience designing Enterprise - Integration Architectures and implementing scalable integration patterns across multiple business systems and platforms.

Produce architecture deliverables including:

Physical Architecture Diagrams

Solution Architecture Documents

Integration Architecture Specifications

Security Architecture Designs

Data Flow Diagrams

Environment Architecture

Nice to Have:

Microsoft Certified: Dynamics 365 Solution Architect Expert.

Microsoft Certified: Power Platform Solution Architect Expert.

Azure Solutions Architect Expert certification.

Experience and Skill Set Requirements

1. CRM Solution Design and Solution Options (60%)

Demonstrated expertise in:

· Designing and implementing enterprise CRM solutions using Microsoft Dynamics 365 Customer Service, Dataverse, and Power Platform.

· Analyzing business requirements across permitting, licensing, compliance, enforcement, inspections, case management, or customer service programs and translating them into detailed solution designs.

· Conducting current-state assessments, gap analyses, and solution options evaluations to identify opportunities for business process standardization, consolidation, and reuse.

· Developing solution option analyses, recommendations, trade-offs, risk assessments, and implementation approaches.

· Designing solutions using: Dynamics 365 Customer Service, Dataverse, Model-Driven Apps, Power Automate, Business Process Flows, Power Pages, Security Roles, Business Rules, Plugins, PCF Controls, Custom APIs.

· Evaluating out-of-the-box Dynamics 365 capabilities and defining configuration-first approaches before recommending custom development.

· Designing reusable business capabilities, workflows, processes, forms, and solution components that support multiple lines of business on a common enterprise platform.

· Producing detailed functional designs, solution specifications, process models, user journeys, and implementation-ready documentation.

· Supporting multi-business and multi-tenant solution designs through configurable and scalable platform components.

Experience Requirements

7+ years of CRM solution design experience.

5+ years of Microsoft Dynamics 365 and Power Platform experience.

Experience designing and implementing enterprise-scale CRM or case management solutions.

Strong business process modelling, requirements analysis, and solution design skills.

Demonstrated experience producing implementation-ready solution specifications and design artifacts.

2. Dataverse Data Modelling & Integration Design (20%)

Demonstrated Expertise in

Designing conceptual and logical data models using Dataverse.

Defining business entities, relationships, data mappings, and data quality requirements.

Designing integration requirements between Dynamics 365 and enterprise systems.

Experience with REST APIs, MuleSoft, Azure Integration Services, Identity and Access Management, document management platforms, and enterprise portals.

Supporting data migration and system transition initiatives.

Experience Requirements

Experience developing interface specifications and integration requirements.

Understanding of enterprise integration patterns and data governance principles.

3. Delivery Leadership, Stakeholder Engagement & Collaboration (20%)

Demonstrated Expertise in

Collaborating with Solution Architects, Business Analysts, Product Owners, Developers, Project Managers, Infrastructure Teams, Integration Teams, and Security Teams.

Facilitating requirements workshops, design sessions, and stakeholder consultations.

Communicating solution recommendations, risks, constraints, and design decisions to business and technical audiences.

Reviewing solution configurations and development deliverables to ensure alignment with approved designs and architecture standards.

Supporting testing, deployment planning, production readiness, and implementation activities.

Identifying solution risks, dependencies, and implementation challenges and developing mitigation strategies.

Experience Requirements

Experience supporting large and complex enterprise CRM implementations.

Strong stakeholder management, facilitation, communication, and relationship-building skills.

Excellent analytical, problem-solving, and documentation skills.

Proven ability to manage multiple priorities and deliver high-quality outcomes.

Originally posted on Himalayas