Sales Representative - Retention (2-Month Project-Based)

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

Answer inbound retention calls: Maintain positive customer relationships, provide customer resolution/ education and negotiate using retention offers

Retain customers in compliance with company guidelines and protocols

Attend 1:1, meetings, huddles, & trainings

Attend cross-trainings and upskilling

What you’ll bring

Excellent communication, problem-solving, and negotiation skills

Positive energy and can-do attitude

A person with high regard for integrity and diligence

Critical thinking with technical and language proficiency

Ability to work independently and efficiently with minimal supervision

Empathy, emotional intelligence, and resilience

Effective time management and multitasking abilities

An interest/passion for Craft Beer and Wine - ideal but optional

What we offer

Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind

Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform

Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures

Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location: Work from home – Please note that you will need to visit our BGC office to pick up your equipment

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

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