Scheduler

Work Location: Colombia; Remote

Work Schedule: Monday to Friday, 8 hours per day

Engagement Model: Fixed-term employment; Full-time

Estimated Project Duration: -

Estimated Start Date: -

Role Summary

The Scheduler is responsible for communicating with potential participants via phone or email, and scheduling them based on availability. The Scheduler is the main face of our team to people participating in the study.

Role Responsibilities

Manage and coordinate participant scheduling for study appointments according to project requirements

Handle phone calls, emails, and inquiries with professionalism

Perform general administrative duties including data entry, filing, and preparing materials

Liaise with onsite study staff to ensure smooth participant flow and efficient operations

Uphold confidentiality and ethical standards of the study

Answer questions participants may have

Provide logistic information

Remind participants of upcoming appointments

Communicate schedule changes to participants

Act as liaison between participants and Project Manager

Resolve scheduling conflicts as they occur

Role Requirements

Proficiency in Microsoft Office

Advanced proficiency in Google Sheets

Professional fluency in English

Work environment should be a quiet, distraction-free and a professional background for participant calls and team meetings

Must possess outstanding customer service and excellent communication skills including phone, email and electronic media communications

Strong project management and prioritization skills

Self-motivated, quick learner, and organized

Able to work a flexible schedule as needed

Must be extremely detail-oriented

Discretion with confidential information

Ability to work a flexible schedule as needed

High school diploma or equivalent; further education or certification is a plus

Proven experience in scheduling, reception or administrative roles

Experience working as a company team member

Preferred Role Requirements

Prior experience as a scheduler for data collection projects

Technical background and skills

TransPerfect is an equal opportunity employer and committed to all recruitment processes and workplace free from harassment, sexual harassment and discrimination.

For more information on the TransPerfect Family of Companies, please visit our website at.

Originally posted on Himalayas