Senior Account Manager

About Audien Hearing

Audien Hearing is disrupting the hearing aid industry by making hearing affordable, accessible, and stigma-free. As a fast-growing company expanding beyond DTC into retail, we’re building strong partnerships across key channels to bring our products to more customers. Our retail relationships are critical to this next phase of growth, and we’re looking for a Sr. Account Manager to help scale and strengthen them.

Senior Account Manager

Location: Remote (U.S. based, with travel as needed)

Employment Type: Full-Time

Position Overview

The Sr. Account Manager will own and grow key retail relationships across food, drug, mass and club channels, with a focus on driving revenue, expanding distribution, and strengthening in-store presence. This role is highly cross-functional and hands-on, requiring someone who can operate both strategically and tactically in a fast-paced, lean environment.

You will be responsible for the full scope of account management, including buyer communication, forecasting, performance analysis, and cross-functional alignment. This is a high-ownership role for someone who is scrappy, self-motivated, and excited to build.

Key Responsibilities

Own day-to-day management of key retail accounts across food, drug, mass and club channels (e.g., Walmart, Target)

Build and maintain strong relationships with retail buyers and partners

Lead line reviews, sell-in presentations, and ongoing business updates with customers

Analyze syndicated data (Circana/IRI) and internal performance to identify opportunities and risks

Develop compelling, data-driven stories to support distribution, shelf placement, and promotional strategy

Create and manage account forecasts in partnership with demand planning and supply chain

Monitor and manage account performance against sales targets and KPIs

Collaborate cross-functionally with supply chain, operations, marketing, and finance to ensure alignment and execution

Support and manage broker relationships as needed

Track competitive activity, category trends, and customer insights to inform strategy

Operate with a strong P&L mindset, understanding the financial impact of decisions

Qualifications

3–5 years of account management experience, preferably within drug or mass retail channels

Experience working with major retailers such as Walmart, Target, or similar

Strong category management experience, including the ability to independently pull and analyze syndicated data (Circana/IRI)

Solid forecasting and planning skills

Strong understanding of retail fundamentals, including shelf strategy, consumer behavior, and merchandising

P&L awareness and ability to make financially sound decisions

Excellent communication and presentation skills, with experience presenting to retail buyers and internal stakeholders

Highly organized and detail-oriented, with the ability to manage multiple accounts and priorities simultaneously

Collaborative and able to influence cross-functional partners without direct authority

Self-starter with a scrappy, business-owner mindset and comfort operating in a lean, fast-paced environment

Willingness to travel as needed for customer meetings

Originally posted on Himalayas