Senior Claims Operations Specialist

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft is looking to add a Claims Operations Specialists to its growing Risk Team. The Operations Specialist position is an integral role assisting with the processing of claims and responding to inquiries to expedite the handling of claims. The focus of these roles will be cross-functional collaboration and enhanced customer communication focused on the best claims experience for our users. You’ll balance day-to-day responsibilities between independent claims processing and working with our cross-functional teams with a focus on customer obsession and operational excellence.

Responsibilities:

Create initial loss reports and assist with overall processes for Lyft Healthcare, as well as Lyft Bikes and Scooters

Respond and assist with customer inquiries relating to claims

Requests additional information, where necessary, for completion of claim processing

Manages and coordinates next steps for Accidents; including missing claim searches, adjuster contacts, and enhanced customer experience

Coordinate with cross functional teams regarding claims processes, system updates, and customer experience

Gathers investigative material and general support to assist adjusters and internal claims teams

Develops and delivers effective written and oral communications/reports to management

Supports various Risk, Safety, Bikes & Scooters, Express Drive, Legal, Lyft Rentals, and Finance Teams regarding all aspects of insurance claims

Supports and facilitates a team environment of continuous feedback and idea sharing with all team members and stakeholders

Assist with special projects, including and not limited to auditing and data reconciliation

Seeks out opportunities to gain broader insurance knowledge and cross-training

Experience:

2+ years experience handling and solving customer support issues - ideally in a safety or claims environment

Empathetic and sensitive to our community while executing on assigned tasks

Operates with high standards, integrity and impeccable judgment

Excellent listening, communication, verbal, and writing (documentation) skills

Comfortable in a fast-paced environment, subject to rapid change and uncertainty

Ability to prioritize multiple assignments.

Strong collaboration skills with peers and also cross-functionally.

Benefits:

Great medical, dental, and vision insurance options with additional programs available when enrolled

Mental health benefits

Family building benefits

Child care and pet benefits

401(k) plan with company match to help save for your future

In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off

18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Subsidized commuter benefits

Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role is fully remote in Nashville, candidates for this role must be based in the Nashville metro area. #Remote

The expected base pay range for this position in the Nashville area is $50,180 - $62,730, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.