Senior Customer Success Manager – Enterprise & Consulting (m/f/d)

Your mission

As a Senior Customer Success Manager at Boardwise, you will act as a trusted advisor to some of our largest enterprise customers, including leading German corporations and DAX-listed companies.

Your role goes beyond traditional Customer Success. You combine strategic account ownership with consulting, change management, and executive stakeholder management. You will guide customers through implementation, adoption, and organisational change, while advising Board Offices, Executive Assistants, Governance teams, and C-level stakeholders on how to improve collaboration, meeting processes, and decision-making.

You should feel confident leading customer meetings independently, facilitating workshops on-site, and representing Boardwise in highly professional corporate environments.

Your responsibilities:

Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion

Act as a trusted advisor to C-level executives, Board Offices, Executive Assistants, Governance teams, Legal, and IT

Lead consulting, implementation, and change projects with complex stakeholder structures

Independently conduct on-site customer meetings, workshops, trainings, and consulting sessions

Advise customers on governance, meeting preparation, collaboration, and decision-making processes

Identify organisational challenges and translate them into clear recommendations and actionable next steps

Build strong, long-term relationships with senior stakeholders and key decision-makers

Identify adoption risks and develop strategies to increase usage, engagement, and customer value

Represent customer needs internally and collaborate closely with Product, Tech, Sales, and Leadership

Contribute to the continuous improvement of Customer Success processes, playbooks, and enablement materials

Your profile

Based in Germany

Fluent German at C1/C2 level and strong English communication skills

Several years of experience in Management Consulting, Corporate Consulting, Customer Success, Change Management, or SaaS Implementation

Strong background in consulting enterprise customers and senior or C-level stakeholders

Experience working with large corporations and complex organisational structures

Strong understanding of corporate decision-making processes and organisational hierarchies

Confidence in independently leading workshops, consulting sessions, and executive-level meetings

Strong communication, presentation, and stakeholder management skills

Ability to quickly understand complex organisations and translate challenges into clear solutions

Highly reliable, structured, proactive, and hands-on

Strong personal presence, charisma, and confidence when interacting with senior stakeholders

Willingness to travel occasionally and meet customers on-site

Experience working with Executive Offices, Board Offices, Corporate Secretariats, or Governance teams is a strong plus

Experience with tools such as HubSpot, Salesforce, Zendesk, Gainsight, or similar is a plus

What we are looking for

You are not just a relationship manager. You are comfortable challenging customers, giving clear recommendations, and guiding senior stakeholders through complex organisational change.

You combine a consulting mindset with strong customer ownership, communicate confidently at executive level, and can independently represent Boardwise in front of some of Germany’s largest companies.

Why us?

100% remote work and flexible working hours

High ownership in a fast-growing SaaS company

Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales

Close collaboration with enterprise customers and senior stakeholders

Transparent, trust-based culture with fast decision-making

2–3 offsites and workshops per year

Clear development paths and a steep learning curve