Senior Customer Success Manager (m/f/d)

Your mission

As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management.

Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work.

Your responsibilities:

Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion

Lead implementation and change projects with multiple stakeholders

Consult customers on governance, meeting preparation, collaboration, and decision-making processes

Facilitate onboarding sessions, workshops, trainings, and enablement formats

Identifyadoption risks and develop clear actions to increase usage and customer value

Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders

Share customer feedback and insights with Product, Tech, Sales, and Leadership

Improve CS processes, playbooks, and scalable enablement materials

Your profile

Based in Germany

Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management

Experience working with enterprise customers and complex stakeholder structures

Strong communicationand stakeholder management skills in German and English

Ability to consult customers, lead workshops, and translate complexity into clear next steps

Structured, proactive, hands-on, and customer-first mindset

Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus

Strong understanding of corporate decision-making processes and organizational hierarchies.

Experience working with Executive Offices, Board Offices, or Corporate Secretariats.

Proven experience engaging with C-level executives and senior management

Why us?

100% remote work and flexible working hours

High ownership in a fast-growing SaaS company

Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales

Close collaboration with enterprise customers and senior stakeholders

Transparent, trust-based culture with fast decision-making

2–3 offsites and workshops per year

Clear development paths and a steep learning curve