Senior Director, Field Enablement

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

ABOUT THE ROLE

PagerDuty is seeking a Sr. Director, Field Enablement to join our diverse, customer-focused team! As Sr. Director of Field Enablement, you will lead a team of enablement professionals supporting our sales, customer success, and partnership organizations.

You will build and scale our global enablement function to ensure our customer-facing teams are equipped to sell and support our diversifying product portfolio as we enter our next phase of growth. This is an exciting opportunity to shape the enablement strategy for a high-growth SaaS company and directly improve teams' capabilities and productivity worldwide. The ideal candidate is a strategic, seasoned enablement leader passionate about gathering customer feedback and competitive intelligence to develop programs that drive sales excellence and business results.

ABOUT PAGERDUTY

KEY RESPONSIBILITIES

Develop, execute, optimize, and assess enablement programs in partnership with sales and customer success leadership, determining priorities and success metrics with key stakeholders

Gather and share insights from customers, competitors, and the market to enable the positioning of PagerDuty’s value proposition to the market

Drive the creation of learning programs and events that align with overall sales and company strategy, enhancing team capabilities, productivity, and high-level selling skills

Build and maintain an enablement delivery platform that provides scalable, measurable content and learning resources to sales, customer success, and partnership teams

Collaborate with marketing and product marketing to develop highly effective and repeatable sales messaging, selling tools, and collateral that enable consistent execution

Design and maintain an end-to-end sales onboarding program in collaboration with HR that certifies new hires on company strategy, product messaging, and sales processes

Develop and lead the everboarding process for the sales team to ensure the continued development of required behaviors and skills to successfully operate a consumption driven business

Build out and scale enablement support functions for Customer Success and Partnerships organizations

Communicate the enablement strategy, roadmap, and KPIs to stakeholders across all global organizations

Develop and maintain a library of sales enablement resources, including sales playbooks, battle cards, product collateral, content library, and competitive intelligence

Drive adoption and utilization of sales enablement tools such as MindTickle and Highspot

Partner with the sales systems team to drive adoption and utilization of sales tools such as Clari, Salesloft, Salesforce, and others

Conduct regular assessments and audits of sales processes and identify areas for improvement and optimization.

Set key metrics to assess the impact of sales enablement efforts on sales performance

Stay up-to-date with industry trends, best practices, and emerging technologies in sales enablement

BASIC QUALIFICATIONS

Bachelor's degree in business, marketing, or a related field. MBA is a plus

10+ years of sales enablement experience or a combination of sales / post sales, sales training, and enablement roles

5+ years of management experience leading and developing enablement teams

Proven track record of building and delivering innovative, strategic sales enablement programs, including training, onboarding, certifications, and sales events

Experience implementing and maintaining content management platforms such as Highspot or Seismic

3+ years of experience in high-velocity, high-growth startup environments, preferably in the SaaS space, or equivalent degree or experience

PREFERRED QUALIFICATIONS

Strong understanding of sales methodologies such as Force Management, MEDDIC and forecasting best practices

Excellent communication and presentation skills, with the ability to effectively train and influence sales professionals at all levels

Experience with Sales Operations and Salesforce.com

Proficiency in using sales enablement tools, CRM systems, and content management platforms. Preferred platforms include Salesforce, Seismic, CRM Analytics, and more

Analytical mindset with the ability to provide actionable insights

Knowledge of Sales Manager training and sales coaching, particularly for Enterprise sales

Strong program and project management skills with the ability to maintain calendars of ongoing training, business reviews, and field communications

Detail and results-oriented with the ability to balance strategic planning and hands-on execution

Collaborative and team-oriented approach with the ability to work cross-functionally

Self-motivated and results-driven with a passion for driving sales excellence

Excel in creating and curating sales collateral, playbooks, training modules, and other resources to support the sales team

Have a track record of driving sales enablement initiatives across different regions and markets, understanding cultural nuances and local sales practices

The base salary range for this position is 180,000 - 303,600 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:

Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity*

ESPP (Employee Stock Purchase Program)*

Retirement or pension plan*

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO

Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

Paid volunteer time off: 20 hours per year

Company-wide hack weeks

Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.