Senior Field Service Engineer (f/m/d) - Cologne/Ruhrgebiet

Salary: 47.000 - 87.000 € per year

Requirements:

A degree or completed vocational training in life sciences, medical technology, electrical engineering, mechatronics, or a comparable technical discipline.

Multiple years of professional experience in field service or technical customer support for optical, analytical, medical, or comparable electromechanical systems.

Business-fluent German and English for customer communication, technical documentation, and collaboration within an international service organization.

Ability to travel frequently within the assigned Cologne/Ruhrgebiet territory and to other locations as required, including occasional overnight stays.

A valid drivers license and an acceptable driving record.

Ability to work safely at customer sites and handle service tools, spare parts, and system components in accordance with applicable safety requirements.

Previous experience with laser scanning confocal microscopy, widefield microscopy, optics, lasers, or image acquisition systems is a plus.

Previous experience installing, maintaining, and troubleshooting complex microscopy or laboratory instrumentation is a plus.

Previous experience in customer training, technical knowledge sharing, or mentoring colleagues in a field service environment is a plus.

Responsibilities:

We provide on-site support for confocal and widefield microscope systems, including preventive maintenance, repairs, error analysis, performance verification, and installation of new systems and upgrades.

We train users and research teams, share product-specific know-how, and independently prepare accurate service reports, technical documentation, and case updates.

We collaborate with regional and global Service teams to develop customer-oriented solutions and work closely with Sales and Application teams to support product demonstrations and trade shows.

Technologies:

Support

AI

More:

At Leica Microsystems, one of Danahers operating companies, we have shaped the future for over 175 years with optical and digital solutions. Our work in microscopy, imaging, and analysis supports scientific discoveries and helps surgeons make critical decisions. We foster a culture of customer focus, innovation, teamwork, and belonging, and use the Danaher Business System to drive continuous improvement. This Senior Field Service Engineer role is part of our Field Service Team DACH, reports to the Area Service Manager, and is remote, covering Cologne/Ruhrgebiet and adjacent regions in Germany. We offer comprehensive, competitive benefits, including healthcare programs and paid time off, and the role is eligible for bonus or incentive pay.

last updated 42 week of 2026