Senior IT Administrator (m/f/d)

<div class="content-intro"><p><strong>Allow us to introduce ourselves</strong></p> <p>Hello there! We’re Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions.</p> <p>We started out in Hamburg back in 2014, but we’re now humbled to call the world our playground, with over <strong>260 employees</strong> spread across <strong>13 countries </strong>(we’re remote-first), 2600+ international clients, delivering research from <strong data-stringify-type="bold">+190 markets,</strong> globally.</p> <p>Want to be a part of the Appinio movement? <strong>🚀</strong></p> <p><span data-preserver-spaces="true">Here at Appinio, we value <strong>transparency</strong> <strong>in our recruitment process</strong>, and we've created a blog to share what to expect during each step of our journey together:</span><strong><span data-preserver-spaces="true"><em data-stringify-type="italic">&nbsp;</em></span><span data-preserver-spaces="true"><a class="c-link c-link--focus-visible" href="https://www.appinio.com/en/blog/life-at-appinio/appinio-recruitment-process" target="_blank" data-stringify-link="https://www.appinio.com/en/blog/life-at-appinio/appinio-recruitment-process" data-sk="tooltip_parent">here</a></span></strong></p></div><div class="ql-advanced-banner ql-advanced-banner-has-icon" data-advanced-banner="78d3e0d3-6c50-47cd-bc1d-99bc1c575308" data-advanced-banner-icon="{&quot;value&quot;:&quot;emoji::📝&quot;,&quot;newAvatar&quot;:&quot;remove&quot;}" data-advanced-banner-color="yellow"> <div class="ql-block" data-block-id="block-1f4e13ff-3215-4dff-baae-632c9042a95e" data-advanced-banner="78d3e0d3-6c50-47cd-bc1d-99bc1c575308" data-advanced-banner-icon="{&quot;value&quot;:&quot;emoji::📝&quot;,&quot;newAvatar&quot;:&quot;remove&quot;}" data-advanced-banner-color="yellow">&nbsp;</div> <div class="ql-block" data-block-id="block-1f4e13ff-3215-4dff-baae-632c9042a95e" data-advanced-banner="78d3e0d3-6c50-47cd-bc1d-99bc1c575308" data-advanced-banner-icon="{&quot;value&quot;:&quot;emoji::📝&quot;,&quot;newAvatar&quot;:&quot;remove&quot;}" data-advanced-banner-color="yellow"><strong>Your mission as a Senior IT Administrator (m/f/d)</strong></div> <div class="ql-block" data-block-id="block-1f4e13ff-3215-4dff-baae-632c9042a95e" data-advanced-banner="78d3e0d3-6c50-47cd-bc1d-99bc1c575308" data-advanced-banner-icon="{&quot;value&quot;:&quot;emoji::📝&quot;,&quot;newAvatar&quot;:&quot;remove&quot;}" data-advanced-banner-color="yellow"> <p>We are looking for a hands-on Senior IT Administrator to manage and continuously improve our internal IT environment. You will take care of day-to-day IT operations, SaaS administration, user access, hardware provisioning, and support processes, ensuring that employees have the tools and systems they need to work securely and efficiently.</p> <p>As the company grows, this role will expand toward broader ownership of our IT systems and processes. You will help define scalable ways of working, automate recurring tasks, improve our security and compliance setup, and shape how internal IT supports the business. This is a strong fit for someone who enjoys practical execution today and wants to take on increasing responsibility over time.</p> <p><strong>Location &amp; working model: </strong>This role follows a <strong>hybrid model</strong> and is based in <strong>Hamburg</strong>. You’ll be expected to be in the office approximately <strong>2 times per week</strong>, depending on tasks and collaboration needs.</p> </div> </div> <div class="ql-advanced-banner ql-advanced-banner-has-icon" data-advanced-banner="78d3e0d3-6c50-47cd-bc1d-99bc1c575308" data-advanced-banner-icon="{&quot;value&quot;:&quot;emoji::📝&quot;,&quot;newAvatar&quot;:&quot;remove&quot;}" data-advanced-banner-color="yellow"> <div class="ql-block" data-block-id="block-217c3ae1-7ab5-4333-874b-66c42989a0fc" data-advanced-banner="78d3e0d3-6c50-47cd-bc1d-99bc1c575308" data-advanced-banner-icon="{&quot;value&quot;:&quot;emoji::📝&quot;,&quot;newAvatar&quot;:&quot;remove&quot;}" data-advanced-banner-color="yellow"><strong>What you'll do</strong></div> <div class="ql-block" data-block-id="block-217c3ae1-7ab5-4333-874b-66c42989a0fc" data-advanced-banner="78d3e0d3-6c50-47cd-bc1d-99bc1c575308" data-advanced-banner-icon="{&quot;value&quot;:&quot;emoji::📝&quot;,&quot;newAvatar&quot;:&quot;remove&quot;}" data-advanced-banner-color="yellow"> <ul> <li><strong>SaaS Architecture: </strong>Lead the administration, configuration, and maintenance of Google Workspace, Slack, ClickUp and other SaaS tools across the business, ensuring compliance with security standards and supporting business operations</li> <li><strong>Security &amp; Compliance:</strong> <ul> <li>Design and maintain a robust IAM framework, overseeing single-sign on (SSO) and multi-factor authentication (MFA) to enable efficient and secure user access provisioning</li> <li>Configure and enforce security and compliance rules to ensure user endpoint devices are properly secured from threats and meet compliance requirements (e.g. ISO 27001, SOC 2, …)</li> </ul> </li> <li><strong>IT Operations &amp; Automation:</strong> <ul> <li>Implement automated workflows across SaaS platforms using APIs and orchestration platforms (e.g. Zapier) to eliminate manual work</li> <li>Design and implement scalable support workflows and automation to minimize manual overhead, while overseeing complex escalations</li> <li>Develop and maintain documentation, including IT guides, knowledge base articles, and standard operating procedures</li> <li>On- and offboard employees, ensuring timely access and hardware provisioning / deprovisioning</li> </ul> </li> <li><strong>Vendor Management:</strong><br> <ul> <li>Manage vendor relationships, negotiate contracts for software licenses and hardware procurement</li> <li>Support other departments in the onboarding, management and offboarding of department-owned vendors, ensuring that solutions are integrated into the system landscape and meet compliance requirements</li> </ul> </li> <li><strong>Hardware Strategy &amp; Lifecycle Planning: </strong>This role involves the entire lifecycle management of company hardware assets<strong><br></strong> <ul> <li>Define the hardware strategy, manage procurement vendor relationships, and establish automated deployment processes to streamline equipment provisioning for our remote-first workforce</li> <li>Manage IT logistics partnerships for the efficient shipping and reception of equipment</li> <li>Performing routine maintenance and upgrades for all company-owned IT equipment</li> <li>Build and maintain an automated, detailed and accurate inventory of all IT assets</li> </ul> </li> </ul> </div> <div class="ql-advanced-banner ql-advanced-banner-has-icon" data-advanced-banner="78d3e0d3-6c50-47cd-bc1d-99bc1c575308" data-advanced-banner-icon="{&quot;value&quot;:&quot;emoji::📝&quot;,&quot;newAvatar&quot;:&quot;remove&quot;}" data-advanced-banner-color="yellow"> <div class="ql-block" data-block-id="block-e663b544-1ef5-4e62-8705-fa47334c7656" data-advanced-banner="78d3e0d3-6c50-47cd-bc1d-99bc1c575308" data-advanced-banner-icon="{&quot;value&quot;:&quot;emoji::📝&quot;,&quot;newAvatar&quot;:&quot;remove&quot;}" data-advanced-banner-color="yellow"><strong>You will thrive in this role if</strong></div> <div class="ql-block" data-block-id="block-e663b544-1ef5-4e62-8705-fa47334c7656" data-advanced-banner="78d3e0d3-6c50-47cd-bc1d-99bc1c575308" data-advanced-banner-icon="{&quot;value&quot;:&quot;emoji::📝&quot;,&quot;newAvatar&quot;:&quot;remove&quot;}" data-advanced-banner-color="yellow">&nbsp;</div> <div class="ql-block" data-block-id="block-e663b544-1ef5-4e62-8705-fa47334c7656" data-advanced-banner="78d3e0d3-6c50-47cd-bc1d-99bc1c575308" data-advanced-banner-icon="{&quot;value&quot;:&quot;emoji::📝&quot;,&quot;newAvatar&quot;:&quot;remove&quot;}" data-advanced-banner-color="yellow"><span style="text-decoration: underline;"><strong>Must have:</strong></span></div> <div class="ql-block" data-block-id="block-e663b544-1ef5-4e62-8705-fa47334c7656" data-advanced-banner="78d3e0d3-6c50-47cd-bc1d-99bc1c575308" data-advanced-banner-icon="{&quot;value&quot;:&quot;emoji::📝&quot;,&quot;newAvatar&quot;:&quot;remove&quot;}" data-advanced-banner-color="yellow"> <ul data-start="409" data-end="1068"> <li data-section-id="7eico4" data-start="409" data-end="487">You have experience in <strong data-start="434" data-end="487">IT administration within a SaaS-heavy environment</strong></li> <li data-section-id="1ej298p" data-start="488" data-end="553">You have hands-on experience administering <strong data-start="533" data-end="553">Google Workspace</strong></li> <li data-section-id="1cyopb6" data-start="554" data-end="670">You are confident working with <strong data-start="587" data-end="608">IAM, SSO, and MFA</strong>, and understand identity and access management best practices</li> <li data-section-id="1i8i89i" data-start="671" data-end="767">You have experience managing <strong data-start="702" data-end="741">macOS devices and endpoint security</strong> in a professional setting</li> <li data-section-id="1ry5cwf" data-start="768" data-end="878">You have owned <strong data-start="785" data-end="825">onboarding and offboarding processes</strong>, ensuring smooth and secure user access provisioning</li> <li data-section-id="umkivw" data-start="879" data-end="940">You have experience with <strong data-start="906" data-end="940">vendor and IT asset management</strong></li> <li data-section-id="sfitgm" data-start="941" data-end="1028">You communicate clearly and document processes in a <strong data-start="995" data-end="1028">structured and accessible way</strong></li> <li data-section-id="5nd016" data-start="1029" data-end="1068">You are based in <strong data-start="1048" data-end="1068">Hamburg, Germany</strong></li> </ul> <p><span style="text-decoration: underline;"><strong data-start="1048" data-end="1068">Nice to have:</strong></span></p> <ul data-start="409" data-end="1068"> <li data-section-id="vex22a" data-start="1087" data-end="1183">You have worked with <strong data-start="1110" data-end="1148">security and compliance frameworks</strong> such as <strong data-start="1157" data-end="1170">ISO 27001</strong> or <strong data-start="1174" data-end="1183">SOC 2</strong></li> <li data-section-id="1y8w2k1" data-start="1184" data-end="1269">You have experience with <strong data-start="1211" data-end="1238">automation or scripting</strong>, including API-based workflows</li> <li data-section-id="jlmj0c" data-start="1270" data-end="1346">You have experience administering tools such as <strong data-start="1320" data-end="1331">HubSpot</strong> or <strong data-start="1335" data-end="1346">ClickUp</strong></li> <li data-section-id="fec2pa" data-start="1347" data-end="1430">You are familiar with <strong data-start="1371" data-end="1430">remote-first hardware logistics and device provisioning</strong></li> <li data-section-id="5kk593" data-start="1431" data-end="1511">You have helped <strong data-start="1449" data-end="1511">build, scale, or improve an IT function from the ground up</strong></li> </ul> </div> </div> </div> <div class="ql-advanced-banner ql-advanced-banner-has-icon" data-advanced-banner="78d3e0d3-6c50-47cd-bc1d-99bc1c575308" data-advanced-banner-icon="{&quot;value&quot;:&quot;emoji::📝&quot;,&quot;newAvatar&quot;:&quot;remove&quot;}" data-advanced-banner-color="yellow"> <div class="ql-block" data-block-id="block-j1lsmPQRxz" data-advanced-banner="78d3e0d3-6c50-47cd-bc1d-99bc1c575308" data-advanced-banner-icon="{&quot;value&quot;:&quot;emoji::📝&quot;,&quot;newAvatar&quot;:&quot;remove&quot;}" data-advanced-banner-color="yellow"><strong>A few words about the team:</strong></div> <div class="ql-block" data-block-id="block-M4XeDJ4NDD" data-advanced-banner="78d3e0d3-6c50-47cd-bc1d-99bc1c575308" data-advanced-banner-icon="{&quot;value&quot;:&quot;emoji::📝&quot;,&quot;newAvatar&quot;:&quot;remove&quot;}" data-advanced-banner-color="yellow">You'll join a small, tight-knit team of three. We sit within Appinio's engineering department (~50 people), which means you'll work closely with other engineers - not in a silo.</div> <div class="ql-block" data-block-id="block-M4XeDJ4NDD" data-advanced-banner="78d3e0d3-6c50-47cd-bc1d-99bc1c575308" data-advanced-banner-icon="{&quot;value&quot;:&quot;emoji::📝&quot;,&quot;newAvatar&quot;:&quot;remove&quot;}" data-advanced-banner-color="yellow">&nbsp;</div> <div class="ql-block" data-block-id="block--1J3u2N0PQ" data-advanced-banner="78d3e0d3-6c50-47cd-bc1d-99bc1c575308" data-advanced-banner-icon="{&quot;value&quot;:&quot;emoji::📝&quot;,&quot;newAvatar&quot;:&quot;remove&quot;}" data-advanced-banner-color="yellow">We take ownership seriously. The team is small by design, so everyone has real autonomy over their domain and a direct line to decision-making. There's no layer of management between you and the work. If you see something broken or a process that could be automated, you're expected to fix it - and you'll have the time and backing to do so.</div> <div class="ql-block" data-block-id="block--1J3u2N0PQ" data-advanced-banner="78d3e0d3-6c50-47cd-bc1d-99bc1c575308" data-advanced-banner-icon="{&quot;value&quot;:&quot;emoji::📝&quot;,&quot;newAvatar&quot;:&quot;remove&quot;}" data-advanced-banner-color="yellow">&nbsp;</div> <div class="ql-block" data-block-id="block-9vwX_5Mdfc" data-advanced-banner="78d3e0d3-6c50-47cd-bc1d-99bc1c575308" data-advanced-banner-icon="{&quot;value&quot;:&quot;emoji::📝&quot;,&quot;newAvatar&quot;:&quot;remove&quot;}" data-advanced-banner-color="yellow">Automation and tooling are core to how we operate. We're not a click-ops team. Where it makes sense, we script, integrate, and build instead of doing things manually. You don't need to be a developer, but a willingness to write the occasional script will make you much more effective here.</div> <div class="ql-block" data-block-id="block-5b72edf2-639e-45a3-a62b-bba29d74491c" data-advanced-banner="78d3e0d3-6c50-47cd-bc1d-99bc1c575308" data-advanced-banner-icon="{&quot;value&quot;:&quot;emoji::📝&quot;,&quot;newAvatar&quot;:&quot;remove&quot;}" data-advanced-banner-color="yellow">&nbsp;</div> <div class="ql-block" data-block-id="block-5b72edf2-639e-45a3-a62b-bba29d74491c" data-advanced-banner="78d3e0d3-6c50-47cd-bc1d-99bc1c575308" data-advanced-banner-icon="{&quot;value&quot;:&quot;emoji::📝&quot;,&quot;newAvatar&quot;:&quot;remove&quot;}" data-advanced-banner-color="yellow">We make an effort to stay connected - regular game nights, knowledge-sharing sessions with the wider engineering org, and team meet ups.</div> </div> <p><strong>What’s in it for you?</strong></p> <ul> <li><strong><span data-preserver-spaces="true">Flexibility</span><span data-preserver-spaces="true"> Policy</span></strong><span data-preserver-spaces="true"> - Average is 30 days taken, however, we do not have a hard cap of number of vacation days as we know life happens</span></li> <li><strong><span data-preserver-spaces="true">Temporary work from abroad - </span></strong><span data-preserver-spaces="true">You can work outside your country of residence for up to 180 days per year</span></li> <li><span data-preserver-spaces="true">All the hardware you need and&nbsp;</span><strong><span data-preserver-spaces="true">your own MacBook</span></strong></li> <li><span data-preserver-spaces="true">You'll get a </span><strong><span data-preserver-spaces="true">Deutschland ticket</span></strong><span data-preserver-spaces="true"> or access to a mobility budget with the&nbsp;</span><strong><span data-preserver-spaces="true">NAVIT app</span></strong><span data-preserver-spaces="true"> to get you to and from the office space</span></li> <li>Subsidised <strong>Urban Sports Club </strong>membership</li> <li><span data-preserver-spaces="true">You will get access to our </span><strong><span data-preserver-spaces="true">Co-working spaces</span></strong></li> </ul> <p><strong><span data-preserver-spaces="true">Our interview process</span></strong></p> <ul> <li>Screening Call with Hiring Manager</li> <li>Case Interview with Team Lead and Head of IT Infrastructure</li> <li>(Optional) Team Interview&nbsp;</li> <li>Executive Interview&nbsp;</li> <li>Reference Check&nbsp;</li> <li>Offer&nbsp;</li> </ul><div class="content-conclusion"><div class="job-ad-editable job-ad-editable job-ad-editor" data-content="6454846"> <div class="role"> <div class="job-ad-editable job-ad-editable job-ad-editor" data-content="6454830"> <p><strong>Kind reminder:</strong>&nbsp;Please ensure that your application is submitted in English.</p> <p><em data-stringify-type="italic">This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We're eager to hear from individuals who share our enthusiasm.</em></p> <p><em>Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.<br><br></em><strong>Please read our privacy policy <a href="https://www.appinio.com/en-gb/privacy">here</a>.</strong></p> </div> </div> <div class="ja-right"> <div class="job-ad-editable job-ad-editable job-ad-editor" data-content="6454850"> <div class="contact"> <div class="c3"> <div class="job-ad-editable job-ad-editable job-ad-editor" data-content="6454866"> <div> <div class="job-ad-editable job-ad-editable job-ad-editor" data-content="6454878"><strong>Learn more about us:</strong></div> </div> <div class="a1"><a href="https://appinio.com/" target="_blank"><img style="max-width: 100%;" src="https://jobdata.prescreen.io/appinio/website-icon.svg">&nbsp;appinio.com&nbsp; &nbsp;</a><a href="https://de.linkedin.com/company/appinio-gmbh" target="_blank"><img style="max-width: 100%;" src="https://jobdata.prescreen.io/appinio/linkedin-icon.svg">&nbsp;LinkedIn &nbsp;&nbsp;</a><a href="https://www.xing.com/companies/appiniogmbh" target="_blank"><img style="max-width: 100%;" src="https://jobdata.prescreen.io/appinio/xing-icon.svg">&nbsp;Xing&nbsp; &nbsp;&nbsp;</a><a href="https://www.kununu.com/de/appinio" target="_blank"><img style="max-width: 100%;" src="https://jobdata.prescreen.io/appinio/kununu-icon.svg">&nbsp;Kununu &nbsp;&nbsp;</a><a href="https://www.instagram.com/appinio" target="_blank"><img style="max-width: 100%;" src="https://jobdata.prescreen.io/appinio/instagram-icon.svg">&nbsp;Instagram</a></div> </div> </div> </div> </div> </div> </div> <div class="job-ad-editable job-ad-editable job-ad-editor" data-content="6454850"> <div class="offer"> <div class="job-ad-editable job-ad-editable job-ad-editor" data-content="6454854"> <div class="contact"> <div class="c3"> <div class="job-ad-editable job-ad-editable job-ad-editor" data-content="6454866">&nbsp;</div> </div> </div> </div> </div> </div></div>

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