jobctl

Senior Manager, Moderation Escalations

Roblox - Gurugram, Haryana, India - original posting ->
Status
Open
Remote policy
Not stated
Employment type
Not stated
Salary
Not stated
Categories
Safety Operations (Non-Tech)
Tech
managersenior
Source
roblox
First observed
2026-08-11 23:51 UTC
Last seen
2026-10-05 08:04 UTC
Source claims posted
2026-06-05 17:07 UTC
Consecutive misses
0 of 3

What the posting says

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

As our Senior Manager of Moderation Escalations, you aren't just managing a localized queue—you are the architect of our escalation response and insights generation systems. Leading highly specialized teams, you will transform global escalations into a proactive, insight-driven safety engine. By bridging Product, Engineering, and Executive Leadership, you will steer the strategy that protects millions of users daily. If you are ready to command a global front-line team and shape the future of online safety, come build with us.

You will report to the Senior Manager, Moderation Operations.

Build and drive a world-class global escalations and insights program, evolving our escalation systems from v0 into a sophisticated, industry-leading defect reduction engine.

Manage a team of escalation specialists, product support specialists, and proactive moderation specialists, eventually establishing a seamless "Follow-the-Sun" operational model.

Transition the program from transactional response to proactive prevention by identifying root causes of moderation errors and partnering with cross-functional teams to implement systemic fixes.

Serve as the senior Moderation lead in our India office, providing strategic guidance, mentorship, and a unified voice for the local moderation organization.

Recruit, hire, and lead a specialized team for escalation management, fostering a culture of high accountability, rapid problem-solving, and continuous learning.

Transform raw escalation data into actionable insights, providing leadership with visibility into emerging safety trends and the effectiveness of our current policies.

Partner deeply with Product and Engineering leadership to improve investigation tooling and safety systems, ensuring our technical infrastructure keeps pace with emerging global risks

Ensure industry-leading response times and high-quality resolutions for complex safety incidents, maintaining strict SLAs while upholding the highest standards of accuracy and empathy.

Champion robust psychological safety and resiliency programs tailored for global teams routinely exposed to graphic or objectionable content in high-urgency and high-visibility situations.

This role requires collaboration with team members based in California, USA, and other global sites.

This role requires on-call work at weekends on a rotational basis.

This role involves exposure to graphic and/or objectionable content.

You Have:

Bachelor's degree in business, operations, or a related field

6-12 years of experience in an operations or policy role in Trust and Safety or content moderation, with a focus on incident management.

6+ years experience managing people to include coaching and development.

Strong program management skills, with experience leading projects at scale.

Experience developing processes to improve operational efficiency.

Experience using data and AI tools to lead and speed up decision-making.

Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces.

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Quality

Completeness: 45%
Honesty: 90%

Based on 96 observation(s).

Timeline

  1. *
    #12393 2026-08-11 23:51 UTC
    Published
  2. ~
    #17748 2026-08-12 07:51 UTC
    Modified
    • source_updated_at
      2026-08-11T14:42:35-04:00->2026-08-12T02:41:15-04:00
  3. ~
    #28411 2026-08-12 19:51 UTC
    Modified
    • source_updated_at
      2026-08-12T02:41:15-04:00->2026-08-12T14:44:43-04:00
  4. ~
    #40837 2026-08-13 07:52 UTC
    Modified
    • source_updated_at
      2026-08-12T14:44:43-04:00->2026-08-13T02:45:04-04:00
  5. ~
    #51429 2026-08-13 19:53 UTC
    Modified
    • source_updated_at
      2026-08-13T02:45:04-04:00->2026-08-13T14:46:03-04:00
  6. ~
    #59852 2026-08-14 07:54 UTC
    Modified
    • source_updated_at
      2026-08-13T14:46:03-04:00->2026-08-14T02:41:56-04:00
  7. ~
    #70132 2026-08-14 19:55 UTC
    Modified
    • source_updated_at
      2026-08-14T02:41:56-04:00->2026-08-14T14:44:52-04:00
  8. ~
    #91624 2026-08-15 19:55 UTC
    Modified
    • source_updated_at
      2026-08-14T14:44:52-04:00->2026-08-15T14:43:30-04:00
  9. ~
    #102065 2026-08-16 07:55 UTC
    Modified
    • source_updated_at
      2026-08-15T14:43:30-04:00->2026-08-16T02:40:52-04:00
  10. ~
    #113569 2026-08-16 19:56 UTC
    Modified
    • source_updated_at
      2026-08-16T02:40:52-04:00->2026-08-16T14:46:48-04:00
  11. ~
    #123954 2026-08-17 07:56 UTC
    Modified
    • source_updated_at
      2026-08-16T14:46:48-04:00->2026-08-17T02:41:51-04:00
  12. ~
    #136233 2026-08-17 19:42 UTC
    Modified
    • source_updated_at
      2026-08-17T02:41:51-04:00->2026-08-17T14:45:14-04:00
  13. ~
    #146782 2026-08-18 09:17 UTC
    Modified
    • source_updated_at
      2026-08-17T14:45:14-04:00->2026-08-18T02:41:53-04:00
  14. ~
    #159339 2026-08-18 21:00 UTC
    Modified
    • source_updated_at
      2026-08-18T02:41:53-04:00->2026-08-18T14:44:07-04:00
  15. ~
    #172670 2026-08-19 07:53 UTC
    Modified
    • source_updated_at
      2026-08-18T14:44:07-04:00->2026-08-19T02:44:54-04:00
  16. ~
    #193460 2026-08-19 19:27 UTC
    Modified
    • source_updated_at
      2026-08-19T02:44:54-04:00->2026-08-19T14:45:05-04:00
  17. ~
    #206420 2026-08-20 07:36 UTC
    Modified
    • source_updated_at
      2026-08-19T14:45:05-04:00->2026-08-20T02:45:22-04:00
  18. ~
    #223167 2026-08-20 20:23 UTC
    Modified
    • source_updated_at
      2026-08-20T02:45:22-04:00->2026-08-20T14:47:18-04:00
  19. ~
    #234924 2026-08-21 06:53 UTC
    Modified
    • source_updated_at
      2026-08-20T14:47:18-04:00->2026-08-21T02:43:25-04:00
  20. ~
    #254509 2026-08-21 19:50 UTC
    Modified
    • source_updated_at
      2026-08-21T02:43:25-04:00->2026-08-21T14:44:43-04:00
  21. ~
    #258732 2026-08-21 23:52 UTC
    Modified
    • source_updated_at
      2026-08-21T14:44:43-04:00->2026-08-21T16:09:17-04:00
  22. ~
    #281496 2026-08-22 21:12 UTC
    Modified
    • source_updated_at
      2026-08-21T16:09:17-04:00->2026-08-22T14:44:06-04:00
  23. ~
    #293183 2026-08-23 09:44 UTC
    Modified
    • source_updated_at
      2026-08-22T14:44:06-04:00->2026-08-23T02:41:17-04:00
  24. ~
    #303243 2026-08-23 21:11 UTC
    Modified
    • source_updated_at
      2026-08-23T02:41:17-04:00->2026-08-23T14:43:03-04:00
  25. ~
    #318375 2026-08-24 07:30 UTC
    Modified
    • source_updated_at
      2026-08-23T14:43:03-04:00->2026-08-24T02:42:27-04:00
  26. ~
    #338419 2026-08-24 22:19 UTC
    Modified
    • source_updated_at
      2026-08-24T02:42:27-04:00->2026-08-24T14:47:24-04:00
  27. ~
    #354195 2026-08-25 10:19 UTC
    Modified
    • source_updated_at
      2026-08-24T14:47:24-04:00->2026-08-25T02:42:50-04:00
  28. ~
    #363851 2026-08-25 19:02 UTC
    Modified
    • source_updated_at
      2026-08-25T02:42:50-04:00->2026-08-25T14:44:17-04:00
  29. ~
    #377427 2026-08-26 07:20 UTC
    Modified
    • source_updated_at
      2026-08-25T14:44:17-04:00->2026-08-26T02:42:32-04:00
  30. ~
    #387765 2026-08-26 22:35 UTC
    Modified
    • source_updated_at
      2026-08-26T02:42:32-04:00->2026-08-26T14:44:24-04:00
  31. ~
    #396824 2026-08-27 10:36 UTC
    Modified
    • source_updated_at
      2026-08-26T14:44:24-04:00->2026-08-27T02:43:57-04:00
  32. ~
    #407002 2026-08-27 22:36 UTC
    Modified
    • source_updated_at
      2026-08-27T02:43:57-04:00->2026-08-27T14:44:51-04:00
  33. ~
    #416732 2026-08-28 10:36 UTC
    Modified
    • source_updated_at
      2026-08-27T14:44:51-04:00->2026-08-28T02:44:35-04:00
  34. ~
    #429285 2026-08-28 23:17 UTC
    Modified
    • source_updated_at
      2026-08-28T02:44:35-04:00->2026-08-28T14:44:16-04:00
  35. ~
    #441970 2026-08-29 19:06 UTC
    Modified
    • source_updated_at
      2026-08-28T14:44:16-04:00->2026-08-29T14:41:44-04:00
  36. ~
    #456526 2026-08-30 07:48 UTC
    Modified
    • source_updated_at
      2026-08-29T14:41:44-04:00->2026-08-30T02:43:17-04:00
  37. ~
    #469298 2026-08-30 21:41 UTC
    Modified
    • source_updated_at
      2026-08-30T02:43:17-04:00->2026-08-30T14:41:13-04:00
  38. ~
    #477546 2026-08-31 09:19 UTC
    Modified
    • source_updated_at
      2026-08-30T14:41:13-04:00->2026-08-31T02:42:31-04:00
  39. ~
    #509027 2026-09-01 21:24 UTC
    Modified
    • source_updated_at
      2026-08-31T02:42:31-04:00->2026-09-01T14:42:52-04:00
  40. ~
    #523763 2026-09-02 09:24 UTC
    Modified
    • source_updated_at
      2026-09-01T14:42:52-04:00->2026-09-02T02:42:16-04:00
  41. ~
    #535400 2026-09-02 21:25 UTC
    Modified
    • source_updated_at
      2026-09-02T02:42:16-04:00->2026-09-02T14:43:51-04:00
  42. ~
    #547079 2026-09-03 09:25 UTC
    Modified
    • source_updated_at
      2026-09-02T14:43:51-04:00->2026-09-03T02:41:48-04:00
  43. ~
    #556617 2026-09-03 21:26 UTC
    Modified
    • source_updated_at
      2026-09-03T02:41:48-04:00->2026-09-03T14:44:01-04:00
  44. ~
    #567587 2026-09-04 09:26 UTC
    Modified
    • source_updated_at
      2026-09-03T14:44:01-04:00->2026-09-04T02:42:16-04:00
  45. ~
    #578280 2026-09-04 21:31 UTC
    Modified
    • source_updated_at
      2026-09-04T02:42:16-04:00->2026-09-04T14:43:28-04:00
  46. ~
    #592653 2026-09-05 19:42 UTC
    Modified
    • source_updated_at
      2026-09-04T14:43:28-04:00->2026-09-05T14:42:00-04:00
  47. ~
    #599225 2026-09-06 07:43 UTC
    Modified
    • source_updated_at
      2026-09-05T14:42:00-04:00->2026-09-06T02:41:12-04:00
  48. ~
    #606832 2026-09-06 19:43 UTC
    Modified
    • source_updated_at
      2026-09-06T02:41:12-04:00->2026-09-06T14:42:18-04:00
  49. ~
    #613063 2026-09-07 07:46 UTC
    Modified
    • source_updated_at
      2026-09-06T14:42:18-04:00->2026-09-07T02:41:51-04:00
  50. ~
    #622910 2026-09-07 19:47 UTC
    Modified
    • source_updated_at
      2026-09-07T02:41:51-04:00->2026-09-07T14:41:17-04:00
  51. ~
    #631331 2026-09-08 07:47 UTC
    Modified
    • source_updated_at
      2026-09-07T14:41:17-04:00->2026-09-08T02:42:32-04:00
  52. ~
    #641750 2026-09-08 19:49 UTC
    Modified
    • source_updated_at
      2026-09-08T02:42:32-04:00->2026-09-08T14:43:58-04:00
  53. ~
    #651285 2026-09-09 07:49 UTC
    Modified
    • source_updated_at
      2026-09-08T14:43:58-04:00->2026-09-09T02:42:48-04:00
  54. o
    #658955 2026-09-09 15:50 UTC
    Not seen
    Miss 1 in a row
  55. o
    #662940 2026-09-09 19:54 UTC
    Not seen
    Miss 2 in a row
  56. o
    #665998 2026-09-09 23:54 UTC
    Not seen
    Miss 3 in a row
  57. x
    #665999 2026-09-09 23:54 UTC
    Closed
  58. ^
    #768492 2026-09-15 13:29 UTC
    Reopened
  59. ~
    #768493 2026-09-15 13:29 UTC
    Modified
    • Description
      Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital...->Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital...
    • source_updated_at
      2026-09-09T02:42:48-04:00->2026-09-15T08:27:17-04:00
  60. ~
    #777320 2026-09-15 21:30 UTC
    Modified
    • source_updated_at
      2026-09-15T08:27:17-04:00->2026-09-15T14:43:13-04:00
  61. ~
    #788058 2026-09-16 09:30 UTC
    Modified
    • source_updated_at
      2026-09-15T14:43:13-04:00->2026-09-16T02:42:40-04:00
  62. ~
    #800446 2026-09-16 21:31 UTC
    Modified
    • source_updated_at
      2026-09-16T02:42:40-04:00->2026-09-16T14:43:28-04:00
  63. ~
    #810685 2026-09-17 09:32 UTC
    Modified
    • source_updated_at
      2026-09-16T14:43:28-04:00->2026-09-17T02:43:32-04:00
  64. ~
    #820278 2026-09-17 21:32 UTC
    Modified
    • source_updated_at
      2026-09-17T02:43:32-04:00->2026-09-17T14:43:12-04:00
  65. ~
    #830622 2026-09-18 09:36 UTC
    Modified
    • source_updated_at
      2026-09-17T14:43:12-04:00->2026-09-18T02:42:36-04:00
  66. ~
    #846844 2026-09-18 21:37 UTC
    Modified
    • source_updated_at
      2026-09-18T02:42:36-04:00->2026-09-18T14:43:35-04:00
  67. ~
    #867122 2026-09-19 21:38 UTC
    Modified
    • source_updated_at
      2026-09-18T14:43:35-04:00->2026-09-19T14:42:00-04:00
  68. ~
    #874418 2026-09-20 09:39 UTC
    Modified
    • source_updated_at
      2026-09-19T14:42:00-04:00->2026-09-20T02:41:44-04:00
  69. ~
    #882139 2026-09-20 21:40 UTC
    Modified
    • source_updated_at
      2026-09-20T02:41:44-04:00->2026-09-20T14:41:31-04:00
  70. ~
    #889024 2026-09-21 09:49 UTC
    Modified
    • source_updated_at
      2026-09-20T14:41:31-04:00->2026-09-21T02:42:11-04:00
  71. ~
    #905532 2026-09-21 21:49 UTC
    Modified
    • source_updated_at
      2026-09-21T02:42:11-04:00->2026-09-21T14:43:00-04:00
  72. ~
    #918785 2026-09-22 09:53 UTC
    Modified
    • source_updated_at
      2026-09-21T14:43:00-04:00->2026-09-22T02:42:35-04:00
  73. ~
    #930314 2026-09-22 21:53 UTC
    Modified
    • source_updated_at
      2026-09-22T02:42:35-04:00->2026-09-22T14:44:28-04:00
  74. ~
    #941126 2026-09-23 09:54 UTC
    Modified
    • source_updated_at
      2026-09-22T14:44:28-04:00->2026-09-23T02:42:53-04:00
  75. ~
    #956675 2026-09-23 21:54 UTC
    Modified
    • source_updated_at
      2026-09-23T02:42:53-04:00->2026-09-23T14:43:51-04:00
  76. ~
    #967202 2026-09-24 09:59 UTC
    Modified
    • source_updated_at
      2026-09-23T14:43:51-04:00->2026-09-24T02:43:47-04:00
  77. ~
    #980221 2026-09-24 22:03 UTC
    Modified
    • source_updated_at
      2026-09-24T02:43:47-04:00->2026-09-24T14:43:27-04:00
  78. ~
    #994180 2026-09-25 10:08 UTC
    Modified
    • source_updated_at
      2026-09-24T14:43:27-04:00->2026-09-25T02:42:23-04:00
  79. ~
    #1007499 2026-09-25 22:13 UTC
    Modified
    • source_updated_at
      2026-09-25T02:42:23-04:00->2026-09-25T14:43:36-04:00
  80. ~
    #1022941 2026-09-26 22:19 UTC
    Modified
    • source_updated_at
      2026-09-25T14:43:36-04:00->2026-09-26T14:42:29-04:00
  81. ~
    #1029549 2026-09-27 10:19 UTC
    Modified
    • source_updated_at
      2026-09-26T14:42:29-04:00->2026-09-27T02:41:45-04:00
  82. ~
    #1036558 2026-09-27 22:19 UTC
    Modified
    • source_updated_at
      2026-09-27T02:41:45-04:00->2026-09-27T14:42:04-04:00
  83. ~
    #1043766 2026-09-28 10:25 UTC
    Modified
    • source_updated_at
      2026-09-27T14:42:04-04:00->2026-09-28T02:42:56-04:00
  84. ~
    #1054319 2026-09-28 22:26 UTC
    Modified
    • source_updated_at
      2026-09-28T02:42:56-04:00->2026-09-28T14:43:23-04:00
  85. ~
    #1063495 2026-09-29 10:34 UTC
    Modified
    • source_updated_at
      2026-09-28T14:43:23-04:00->2026-09-29T02:43:08-04:00
  86. ~
    #1077147 2026-09-29 22:36 UTC
    Modified
    • source_updated_at
      2026-09-29T02:43:08-04:00->2026-09-29T16:09:38-04:00
  87. ~
    #1088374 2026-09-30 10:37 UTC
    Modified
    • source_updated_at
      2026-09-29T16:09:38-04:00->2026-09-30T02:42:52-04:00
  88. ~
    #1099692 2026-09-30 22:37 UTC
    Modified
    • source_updated_at
      2026-09-30T02:42:52-04:00->2026-09-30T14:43:50-04:00
  89. ~
    #1109365 2026-10-01 10:41 UTC
    Modified
    • source_updated_at
      2026-09-30T14:43:50-04:00->2026-10-01T02:42:56-04:00
  90. ~
    #1118221 2026-10-01 18:47 UTC
    Modified
    • source_updated_at
      2026-10-01T02:42:56-04:00->2026-10-01T14:43:08-04:00
  91. ~
    #1129631 2026-10-02 07:06 UTC
    Modified
    • source_updated_at
      2026-10-01T14:43:08-04:00->2026-10-02T02:42:53-04:00
  92. ~
    #1140529 2026-10-02 19:24 UTC
    Modified
    • source_updated_at
      2026-10-02T02:42:53-04:00->2026-10-02T14:43:55-04:00
  93. ~
    #1159784 2026-10-03 19:33 UTC
    Modified
    • source_updated_at
      2026-10-02T14:43:55-04:00->2026-10-03T14:42:01-04:00
  94. ~
    #1167551 2026-10-04 07:47 UTC
    Modified
    • source_updated_at
      2026-10-03T14:42:01-04:00->2026-10-04T02:42:18-04:00
  95. ~
    #1174034 2026-10-04 19:55 UTC
    Modified
    • source_updated_at
      2026-10-04T02:42:18-04:00->2026-10-04T14:41:48-04:00
  96. ~
    #1180242 2026-10-05 08:04 UTC
    Modified
    • source_updated_at
      2026-10-04T14:41:48-04:00->2026-10-05T02:42:29-04:00