Senior Manager, Research and Technology Enablement

<p><span data-contrast="auto"><strong>Harbor</strong> is seeking a <strong>Senior Manager, Research &amp; Technology Enablement</strong> to help law firm library and research departments get real value from AI. This is a client-facing advisory role. You will work alongside research leaders, librarians, and practice teams to understand how they work today, identify where AI can make a meaningful difference, and help them design, test, and adopt AI-enabled research workflows that their lawyers can trust.</span><span data-ccp-props="{&quot;335559739&quot;:120}">&nbsp;</span></p> <p><span data-contrast="auto">A big part of the role is working with legal technology and content vendors on their AI offerings. You will get to know their products in depth, keep on top of what is changing, and act as a practical bridge between vendor capability and what clients actually need. You will also help build AI fluency within Harbor’s own research and intelligence teams so we can bring that expertise to every client we support.</span><span data-ccp-props="{&quot;335559739&quot;:120}">&nbsp;</span></p> <p><span data-contrast="auto">This is a fully remote role that can be worked from anywhere in the United States, United Kingdom, or Canada. Some travel to client sites and industry events may be required.</span></p> <hr> <h4><span data-contrast="auto">Responsibilities:</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:100}">&nbsp;</span></h4> <p><strong><span data-contrast="auto">Client AI Enablement</span></strong><span data-ccp-props="{&quot;335559738&quot;:160,&quot;335559739&quot;:60}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Act as a trusted advisor to library and research department leaders on AI adoption, readiness, and responsible use</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Lead discovery with clients, including stakeholder interviews and workflow mapping, to identify and prioritize the research use cases where AI will have the most impact</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Design AI-enabled research workflows and agents, pairing each use case with the right tool in the client’s existing AI toolkit</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Build in clear verification and human review steps so AI-assisted research meets professional and risk standards</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Coordinate testing with client users, gather feedback, and refine workflows before wider rollout</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Lead client presentations, demos, and workshops, and support proposal and scoping conversations for new enablement work</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="auto">Vendor Partnership &amp; AI Product Insight</span></strong><span data-ccp-props="{&quot;335559738&quot;:160,&quot;335559739&quot;:60}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Build strong working relationships with legal research and AI vendors, including product, engineering, and client success teams</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Develop deep, hands-on knowledge of vendor AI offerings such as generative AI research assistants, agents, and workflow tools</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Work with vendors on behalf of clients to clarify roles in workflow build, raise product gaps, and influence roadmap fixes</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Track and translate vendor product updates into clear, practical guidance for clients and internal teams</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Represent Harbor at vendor briefings, partner programmes, and industry events</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="auto">Training, Adoption &amp; Post-Launch Support</span></strong><span data-ccp-props="{&quot;335559738&quot;:160,&quot;335559739&quot;:60}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Develop and deliver AI training for research teams and lawyers, including live sessions, quick-start guides, how-to videos, and office hours</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Create repeatable launch playbooks that help clients roll out new AI platforms with confidence</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Provide ongoing support after go-live, filling the gap that vendors often leave after initial rollout training</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Help clients measure adoption and value so they can show the return on their AI investments</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="auto">Building Harbor’s AI Capability</span></strong><span data-ccp-props="{&quot;335559738&quot;:160,&quot;335559739&quot;:60}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Lead AI and platform training for Harbor’s research and intelligence teams, from foundational skills to advanced use</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Develop internal guidance on the responsible use of AI tools in client work</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Capture what we learn from client engagements and turn it into reusable methods, templates, and service offerings</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Contribute to Harbor thought leadership on AI and the evolving role of research and knowledge teams</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> </ul> <h4><span data-contrast="auto">Qualifications:</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:100}">&nbsp;</span></h4> <ul> <li><span data-contrast="auto">Master’s degree in Library and Information Science (MLIS), JD, or other relevant advanced degree preferred</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Significant experience in legal research, knowledge management, or information services within a law firm, professional services, or corporate legal environment</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Hands-on experience with generative AI legal tools such as Harvey, Legora, CoCounsel, Lexis+ AI, or Westlaw AI-Assisted Research, including designing or testing AI-enabled workflows</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Deep familiarity with legal and business research platforms such as Westlaw, LexisNexis, and Bloomberg Law</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Proven experience in a client-facing advisory, consulting, or service delivery role, with the confidence to engage partners, department heads, and innovation leaders</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Experience working with vendors on product implementation, feedback, or partnership programmes</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Strong track record designing and delivering training and driving adoption of new technology</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Ability to map processes and translate how people work into clear, practical workflow designs</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Excellent communication and presentation skills, with the ability to explain complex technology in plain language</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> <li><span data-contrast="auto">Strong project management skills and comfort managing multiple client engagements at once</span><span data-ccp-props="{&quot;335559739&quot;:60}">&nbsp;</span></li> </ul><div class="content-conclusion"><p><strong><span class="x_ContentPasted0">About Us:</span></strong></p> <p><span class="x_ContentPasted0">Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.</span></p> <p><em><span class="x_ContentPasted0">Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.</span>&nbsp;</em></p></div>

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